Buildertrend honored as Silver Stevie® Award Winner in 2020 American Business Awards®
Customer Success department recognized as one of the nation’s best for second consecutive year
OMAHA, Neb. (June 8, 2020) – Buildertrend, a leading construction project management solution, was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category. This is the second consecutive year Buildertrend has been honored by the Annual American Business Awards®, receiving a Bronze Stevie® Award in the same category in 2019.
Since 2006, Buildertrend’s cloud-based platform has empowered more than 1 million homebuilders, remodelers and contractors with a better way to run their business and a better way for their clients to experience building. This award is proof that the SaaS company’s service is better – and constantly improving – too.
“The more Buildertrend grows, the more committed we’ve become to our customers,” said Eric Fischer, vice president of Customer Success. “Buildertrend is built on the belief that even the best can get better. That’s why the Customer Success team finds new ways to better serve those that matter most to us – the contractors worldwide who rely on our software to streamline every aspect of the construction process.”
Advancements by Buildertrend to provide a more seamless and specialized customer experience in the last year include:
- The largest organizational change in the company’s history, creating Super Teams that integrate Sales and Customer Success departments together for more collaboration
- Upgraded support for each customer from one coach to an entire team
- Migration to Intercom as a help desk provider to provide a more innovative and automated experience when fielding questions and support
- Introduction of support and chat for clients across the globe in Australia and New Zealand
- Increased frequency of additional training opportunities, including Onsite Consulting and Buildertrend University sessions
- Measuring the effectiveness of support with Customer Satisfaction Scores (CSAT)
- Listening to customer feedback to focus upgrades and add additional services
The American Business Awards are the United States’ premier business awards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity and bottom-line results,” said Maggie Gallagher, Stevie Awards president. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness and compassion.”
This year’s nomination included more than 3,600 nominations from organizations of all sizes and in virtually every industry. More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“At Buildertrend, we believe our support should be next level and provide construction professionals a better way to solve real problems, deliver real results and experience real change,” Fischer said. “Side by side, we work with our clients to achieve their business goals. Their success is ours. When they win, we do, too.”
Details about The American Business Awards and the list of 2020 Stevie winners are available at StevieAwards.com/ABA.
Buildertrend is the No. 1 cloud-based project management software tool used by homebuilders, remodelers and specialty contractors. Since 2006, more than 1 million users across more than 100 countries have chosen Buildertrend as their preferred platform for real-time collaboration throughout each stage of the construction process. To learn more about Buildertrend, visit buildertrend.com and @buildertrend.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.
Sponsors of The 2020 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.
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