How to provide award-winning customer service

Episode 76

What’s better than one Stevie Award? Two! For the second year in a row, the Buildertrend customer success team won an award for their outstanding service. On today’s episode of “The Building Code,” Tom and Paul are talking Stevie Awards and award-winning customer service with Buildertrend technical service manager, Marge Haley. Marge started out as a Buildertrend Coach and has been with the company for three years.

Tune in to the full episode to hear all about why Buildertrend works hard to maintain a superior, award-winning customer service experience and get insights from our team on how you can provide next-level service for your business.

TIPS FOR PROVIDING GOOD CUSTOMER SERVICE

  • Treat others how you want to be treated
  • Be empathetic and treat them like a human
  • Have conversations and get to know them while you’re helping them
  • Answer their questions and proactively answer questions that may stem from the original question, so they don’t have to call back
  • Make it a point to end each phone call on a positive note

HOW TO BUILD A CUSTOMER RELATIONSHIP

  • Provide your personal contact information and let them reach out to your directly
  • Hear their stories, relate to them and get to know them on a personal level
  • Learn to listen and give your customer the opportunity to teach you
  • Give customers the opportunity to vent their frustrations
  • Maintain a positive attitude

LINKS AND MORE

Get to know Marge

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