Emergent Construction: Empowering clients through selections on historic home remodels

Their story: “Collaboration, Heart, Integrity and Awareness” at the foundation of their construction company mission statement

An emergent tree grows higher than the rest, towering above the surrounding canopy, capturing the most sunlight and growing the most fruit. This image inspired Emergent Construction’s name and principles as they sought to stand apart from other area builders.

Their goal: Manage all construction jobs in one place

Their solution: Streamlined processes and communication with smart scheduling software

What started as a way to track to-do’s and manage schedules quickly turned into an all-in-one construction project management system. And it all starts with leads.

Emergent’s leads flow directly from their website to their Buildertrend account using the online lead contact form. This form adds convenience and eliminates the chance of double entry.

With leads captured, Matt’s team can focus on communication, and that’s exactly why they’ve incorporated Buildertrend into the company’s sales pitch. They’re able to highlight the communication, transparency and the overall better experience the Customer Portal provides.

“Clients are buying a company based on the process they provide,” Matt said. “Showing Buildertrend at the beginning has helped to set us apart.”

Once a job is sold, Buildertrend’s project management platform ensures everything’s stored in one central location – making it ideal for streamlining processes and communication. The whole team has access, so everyone remains on the same page, and mistakes are caught before they become real problems.

The Daily Logs feature has saved the Emergent team from both unhappy clients and financial headaches.

“When a project manager posts pictures to Daily Logs, the whole team sees them,” Matt said. “We’ve actually caught errors by saying, ‘Hey, this doesn’t look right in the photo.’ It gets the conversation going, and we’ve saved tremendously because we’ve gotten ahead of a problem before it’s too late.”

Another feature that has proven helpful is Selections. Matt and his team will use Selections in the event that they need to look up an item that was used on a previous job.

“Selections has also helped because we get asked frequently what product we used for a project,” Matt said. “We can always go back to those jobs and find data easily. Just having that data available is so helpful.”

The Selections feature also makes it easy for Emergent’s clients to choose the finishes and products for their home with their contracted allowances. There’s no confusion because Buildertrend’s construction tracking software lays out all their options.

“As soon as we sell a job, selections are the first thing they jump into, and they’re heavily involved in that scope of it,” Matt said. “We also use the Customer Portal for payments, communication and everything else with our clients.”

Emergent has separated itself from other companies because Buildertrend creates efficient processes and fosters trust with their clients.

“Buildertrend creates clarity for our clients,” he said. “Once they see what they get with using it, they understand that they’re getting better organization and communication than they would with companies that don’t have a platform like this.”

Their success: Added efficiency and better client experience

“Our old processes were way more cumbersome,” Matt said. “We had multiple different platforms, and none of them were talking to each other. Once we set everything up in Buildertrend, it was a relief.”

With everything Buildertrend has to offer, Matt and the Emergent team have created more efficient processes, which has led to an unbeatable client experience. They can now manage everything within one platform and keep they projects running smoothly.

“Buildertrend is the glue that holds our whole process together,” Matt said.