Basements Plus: Saving dozens of hours and improving cash flow with Buildertrend Payments

Their challenge: Time-consuming payment processes

As Basements Plus grew, keeping cash flow steady and operations running smoothly became increasingly complex.

Early on, the company struggled with misaligned draw schedules and change orders that weren’t managed consistently, which sometimes created gaps in cash flow and put unnecessary pressure on the team.

On top of that, the team faced challenges with payments themselves.

Collecting from clients could be time-consuming and stressful. Project managers were often driving from job to job to collect payments, while the accounting team spent hours verifying transactions, reconciling mismatched reports and managing manual entries from third-party systems.

Adding to the operational strain was their transition from Buildertrend’s third-party payment processor, WePay, to the newly built, in-house payment system, Buildertrend Payments.

“Initially, the transition from WePay to Buildertrend Payments came with the usual challenges that accompany change: adjusting internal workflows, retraining staff and ensuring the accounting processes aligned seamlessly with our QuickBooks Online integration,” Elizabeth said. “The early learning curve was mostly about trust, learning how and where the reporting data was coming from and consistency. We wanted to ensure the deposits were timely, accurately reflected in our books and easy for our team to reconcile.”

For a growing company like Basements Plus, these challenges were more than just administrative. They directly impacted cash flow, team efficiency and the company’s ability to deliver a seamless, trustworthy experience to their clients.

Their solution: An integrated online payment system

By transitioning to Buildertrend’s updated payment service, Basements Plus could tie payments directly to projects, automate invoicing and give clients full visibility into what they owed and when.

“We adjusted our draw schedule to a 20% scheduling deposit, 20% measure, 20% at start, 30% at trim and then a 10% at completion,” said Elizabeth. “This allows us to collect on 90% of the job before we’re done, which helps with cash flow.”

Elizabeth also explained that over time, the new processes after switching from WePay became second nature.

“The automation and visibility within Buildertrend Payments eliminated the uncertainty that used to come with manual entries or third-party systems. Our team quickly realized that the improved transparency, speed and built-in customer experience made it well worth the adjustment.”

With the solution in place, Basements Plus could clearly communicate payment expectations to clients, link invoicing to project milestones and reduce the administrative burden on both project managers and the accounting team.

“The clarity for homeowners to have all their selections, contracts and financial expectations and payments in one place is what sets us apart from our competitors and builds trust from the very start,” said Elizabeth. “Buildertrend eliminates that friction, allowing our clients to feel informed, confident and taken care of at every stage.”

Looking ahead, Basements Plus plans to continue leveraging Buildertrend Payments as the company expands, ensuring both clients and their internal teams experience clarity, consistency and confidence in every aspect of the build process. With a strong foundation in place, the company is poised to keep growing efficiently while maintaining the high level of service and trust that sets them apart.