Tri-Pups, Inc.: Enhancing the customer experience with construction software

Their solution: Implementing an all-in-one project management platform

After just one month of trying Buildertrend, Tri-Pups, Inc. was ready to commit to making the project management software part of their processes. From there, the team quickly onboarded onto the platform and Buildertrend’s multiple functionalities, including Daily Logs and storing documents and photos, integrating the platform into core company processes and using Buildertrend to help differentiate the company in new business meetings.

Today, Tri-Pups, Inc. utilizes Daily logs at every job site to ensure that pertinent information is visible to the team. In addition, the team utilizes Buildertrend’s ability to upload photos from every job site so that its clients have visibility into the status of their project, improving client satisfaction.

“We preview Buildertrend when we meet with new potential clients and discuss how we communicate in real-time through the platform,” Debbie said. “Every customer who we’ve engaged through the Buildertrend platform has provided such positive feedback on the experience. We’ve even been able to use Buildertrend to secure jobs because it differentiates us from other remodeling companies in the area.”

Not only has Buildertrend enabled the company to grow its business, but it also improved the experience for current clients.

“Communications with our clients has improved at least ten-fold,” Debbie said.

In addition to offering Tri-Pups, Inc. the features and functionalities the company was looking for, Buildertrend allowed the team to utilize the tool, whether they were in the office or out in the field.

“Buildertrend’s cloud-based platform is ideal because you don’t need a computer to use it; our team can use a smartphone at a job site to keep our clients up to date on the progress of their remodeling project,” Debbie said.

Debbie also points to Buildertrend’s usability in overcoming challenges quickly. Tri-Pups, Inc. utilized Buildertrend’s unlimited over-the-phone training, a complimentary option to onboard Buildertrend users quickly.

“Our team is not tech savvy, so we needed something that was easy to use,” Debbie said. “Buildertrend allowed us to learn how to use the platform within a week, and I’m also able to train new people on the team effortlessly.”

Their story: Needing a better way to manage client relationships

Debbie Aliotta, vice president of Tri-Pups, Inc., wore many hats just like other employees in the company. In her role, Debbie is in charge of reviewing paperwork in the office, working on jobsites, overseeing contractors and managing the company’s advertising initiatives. Spread across so many different facets of the business, Debbie admitted client communication and paperwork began to fall through the cracks.

“We were relying on a number of different tools to track our remodeling and maintenance projects,” Debbie said. “We were using Microsoft Project, Excel, QuickBooks and even just pen and paper. Housing critical information across so many different platforms caused information to get lost, impacting customer relationships.”

Their goal: Bridging the communication gap between office and job site

To overcome these challenges, Debbie started the search for project management software that would allow the company to track the client journey as well as help enhance customer engagement from the first touchpoint through project completion and beyond.

“We were in such dire need for a solution, I even reached out to a company to build an application from scratch that fit our needs, which unfortunately surpassed our budget,” Debbie said.

It wasn’t until Debbie attended the International Builders’ Show in Las Vegas that she discovered Buildertrend.

“I visited many booths at the show to learn about all the software available, and I quickly found that the majority of software options are designed for in-office needs with capabilities not supporting companies who bridge the office to the field,” Debbie said. “Once I learned more about Buildertrend, I realized the platform’s features included everything I was looking for in a  custom-built application but at a cost-effective price.”