Meg & Co. Designer Homes: How Buildertrend University transformed operations

Who is Meg & Co. Designer Homes?

Meg & Co. Designer Homes is a residential design-build firm based in Twin Falls, Idaho, known for its meticulous attention to detail, client-centered experience and high-quality custom homes.

Founded in 2019 by Meg Billings, the company has quickly become a standout builder in the region, distinguished by its commitment to organization, transparency and exceptional craftsmanship.

While many builders operate with informal processes or siloed knowledge, Meg & Co. Designer Homes built its reputation on clearly defined roles, documented workflows and a disciplined approach to communication and project oversight.

Even before full optimizing technology, the company emphasized structure, accountability and detail. It laid the foundation for scalable systems once those processes were fully centralized in Buildertrend.

A turning point: Buildertrend University

In fall 2024, Meg made a pivotal decision to bring a full team to Buildertrend University. Through hands-on training, peer collaboration, one-on-one coaching and direct access to Buildertrend experts, teams learn not just how to use the platform, but how to build durable processes, accountability and financial discipline around it.

That distinction matter. Instead of changes originating from Meg alone, her team was now in the room – learning alongside other builders, seeing real-world applications and asking questions specific to their roles. They returned energized aligned and ready to take ownership of implementation.

The impact of Buildertrend: Measurable improvements and workflow gains

A year after attending Buildertrend University, the impact is still evident in how Meg & Co. Designer Homes operates. Adoption is no longer forced; the team actively explores new features refines workflows and drives improvements without waiting for direction. Communication is tighter, schedules are reliable and accountability is shared across the organization.

The company is now consistently capturing revenue that previously went undocumented. Client changes are tracked, priced and communicated in real time, resulting in clearer financials and significantly greater confidence in job performance.

What began as a learning experience in the fall of 2024 has become a foundational shift in how the business runs – one that continues to shape growth, culture and execution today.

Quick look at Meg & Co.’s success with Buildertrend

• Change Orders and Job Costing
  Meg & Co. Designer Homes uses Buildertrend’s Change Orders to document every client-initiated scope change as it happens in the field. Each change is priced, approved and automatically reflected in Job Costing, giving the team real-time visibility into project profitability and eliminating lost revenue.
• Construction communication management
  The team relies on Buildertrend’s RFI feature to manage pricing questions, scope clarification and field requests between project managers, office staff and trade partners. By routing communication through RFIs instead of texts or informal conversations, every decision is documented, traceable and tied directly to the project – reducing miscommunication and preventing costly errors.
• Scheduling and task management
  Buildertrend’s Scheduling and Task Management tools serve as a single source of truth for timelines and responsibilities. Schedules are reviewed and updated weekly, with clear ownership assigned across the team, creating consistent accountability and more predictable project execution.
• Client Portal and financial Tools
  Through Buildertrend’s Client Portal clients have real-time access to schedules, selections, change orders and financial updates. Meg’s team uses this transparency proactively, strengthening client confidence, reducing surprises and building trust throughout the build process.

Success story: Award-winning results and transformative growth

One year after Buildertrend University, the transformation is unmistakable for Meg & Co. Designer Homes. With stronger systems, greater accountability and clear operational structure, Meg & Co. Designer Homes is performing at the strategic, disciplined and scalable level Meg envisioned.

Fully aligned and accountable team

Buildertrend University reshaped how the team collaborates. Daily Logs are updated frequently, schedules stay accurate and financials are transparent. Everyone understands their responsibilities. Accountability is no longer top-down – it’s shared across the company. This shift freed Meg from daily micromanagement and enabled her to focus on growth.  

Parade of homes winner

Operational excellence translated directly into recognition. Meg & Co. Designer Homes won the Overall Judge’s Choice Award in the Luxury Division of the Parades of Homes – a milestone Meg credits to the structure and precision their Buildertrend-supported systems enabled.

“Buildertrend showcases exactly what our team is capable of delivering,” Meg said. “Buildertrend University elevated our systems, execution and our organization. Seeing the state recognize that was incredibly rewarding.”

Why? Because Meg says it helped them operate at the level they’ve dream aboutsince the early days of the company. And knowing how far they’ve come make that recognition especially meaningful.

Expanding into new markets with confidence

With dependable process and clear standards, Meg & Co. Designer Homes is expanding beyond Twin Falls into Sun Valley and Idaho Falls – two rapidly growing markets for luxury homes.

Previously, remote job sites felt risky. Today, with Buildertrend as the operational backbone, distance is no longer a constraint. The systems are strong. The team is aligned. Growth is accelerating.