How construction teams can land on their client’s nice list

‘Tis the season … Santa is making his list and checking it twice. But he’s not the only one.

While your clients probably aren’t scribbling things out using quill and scrolled paper, they’re making a nice and naughty list, too. A mental one at least. After all, we all remember the companies that exceed our every expectation – and those that left us feeling like a Scrooge. You want your construction company to be the former, of course.

But how’s that done? Making clients feel merry anytime of the year is easier said than done – and you don’t have a workshop of elves to help you either. The answer is simple. It’s construction project management software like Buildertrend.

Just as useful as Rudolph on a foggy night, homebuilder apps like this help your team navigate through every step of the construction process. From bidding to closeout, Buildertrend does it all. That includes client management, too.

1) Improve communication

With Buildertrend on your side, carols won’t be the only thing your clients are singing this holiday season. Your praises will be sung, too, when you use software to centralize all client communication.

Text messages. Emails. Phone calls. Sticky notes decking the halls. When you’re using all these methods just for correspondence, details are bound to get lost and your head is sure to be spinning. Features like Messages and comments let you keep every conversation right in one place. It’s all searchable, too, which means more time saved.

Take communication up a notch when you use the Daily Logs tool. You can leave your clients detailed notes with project progress at the end of each day, including photos or videos for added context. Right from an app on their phone, clients will know what’s happening with their job at a moment’s notice.

You know what that means? No more late-night phone calls! Oh, silent night indeed.

2) Increased transparency

Projects are a lot like snowflakes. Every single one is unique. Scheduling out a job can be a job in and of itself – unless you use our Scheduling feature.

This tool not only makes it easy to map out timelines but also share them with clients, too. This level of transparency lets homeowners see when the concrete is getting poured, windows put in, plumbing installed – everything. They’ll know who is in their house, when they are there and what they’re doing before it even happens.

This Schedule is easily shared and viewed in the Customer Portal. Accessed through their phones or computers, this tool acts as your clients’ single source of truth for every interaction they have with your team. Each homeowner is given a unique login, so they can stay in the loop – anywhere, any time.

According to our 2020 homeowners report, this is the level of transparency today’s consumers are craving. 86% of homeowners aged 23+ would find an online dashboard helpful and 98% say ease of communication and collaboration are important during the construction process – and Buildertrend delivers.

3) Streamlined everything

Our construction job software can’t help your team zip around quick enough to deliver toys to every child in the world over one night – but it offers the next best thing. Streamlined processes!

The benefits of this for your clients go beyond just meeting or exceeding deadlines. (But that’s a huge Rockefeller-Christmas-tree-sized win in and of itself.) Streamlining takes the stress out of the building process for your clients.

For example, instead of having to wait to pay you in person or mail checks, it’s handled right in the Customer Portal. A click of a button and bam! They’re all paid up.

Selections is another piece of the construction process that’s simplified and streamlined thanks to Buildertrend. Our Selections feature lets clients shuffle through design choices, select their favorite and watch as the running job total adjusts based off any decision. We’d like to see Dancer or Pracer do something that cool.

Ready to make your clients jolly?

You don’t have to compete with Kris Kringle and start giving out a flurry of gifts to impress your clients. Landing on their nice lists is as easy as using construction project software for builders, remodelers and specialty contractors.

If you’re not using Buildertrend yet, take a break from rocking around the tree and check us out.

Schedule a demo today. Then all you have to do is sit back, grab a glass of eggnog and see what we can do for your business – and the clients you serve.

Ready to check us out?

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