Client experience and service
Homeowners demand a seamless experience from their roofing contractor as they get from their bank or favorite retailer. For established contractors managing dozens of projects and generating over $1 million in revenue, the stakes are even higher.
5 crucial times to provide status updates on construction jobs
blog | 4 min read
A solid communication plan is the foundation of any successful construction project. Here are 5 times to provide a status update to clients.
How to make homeowners feel more comfortable during a remodel
blog | 3 min read
Want to learn how to make homeowners feel more comfortable during a remodel? Get these expert tips about construction project management from Buildertrend.
Is your company delivering great customer service?
blog | 2 min read
Unfortunately, when people think of construction, superior customer service isn’t the first thing they think of, but luckily, so many companies are …
Creating effective customer satisfaction surveys
blog | 4 min read
It’s common to send out surveys after a project is completed to see how they performed according to the customer. But, are you doing these correctly?
Keeping homeowners safe on jobsite visits
blog | 2 min read
The task of keeping anyone, especially the owner(s), safe on a jobsite isn’t an easy one, but it sure is important. Utilizing project management software …
5 tips for exceeding customer expectations
blog | 3 min read
In this day & age, it’s no longer just about meeting a customer’s expectations. If you want to succeed, you should strive to exceed those expectations.
How to better manage your clients’ expectations
blog | 3 min read
So, you’ve put in the time and work to win some new business … now it’s time to make sure you are ready to manage your client’s expectations!