Customer-led webinar
Build smart through the finish line: Managing client expectations for year-end success
As projects push into the final stretch of the year, keeping clients informed and calm can feel like a full-time job. Join Buildertrend and Reclaimed Karma for a practical and strategy-driven conversation on reducing admin work, streamlining communication and delivering a client experience that stays consistent – even when emotions run high.
What you can expect from this webinar:
Proven communication strategies
Learn how proactive updates reduce misaligned expectations, minimize client anxiety and boost satisfaction and referrals.
Technology that saves time
See how Buildertrend’s Client Portal automates updates and centralizes project details – cutting admin work while keeping clients in the loop.
Real questions, real answers
Chris and Yvonne from Reclaimed Karma answered questions live about elevating the client experience, aligning teams and managing communication through project closeout.
Chris and Yvonne Johnson
Co-Owners, Reclaimed Karma
Meet the speakers
Chris and Yvonne Johnson are the husband-and-wife team behind Reclaimed Karma, a boutique design + build firm based in Marietta, Georgia. Their work spans luxury full-home design and renovations, light commercial projects, project management and moving into new construction – always infused with creativity, passion and their signature “good karma” approach.
The duo gained national recognition when they starred in the TV series, “Reclaimed Reno”, showcasing their talent for transforming spaces with style and heart. Since then, they’ve collaborated with leading brands including The Home Depot, Habitat for Humanity, Scotts, Loctite and Buildertrend, further fueling their mission to design and build exceptional spaces that inspire.
Kate Vazquez
Senior manager of community marketing at Buildertrend
Meet the moderator
Since joining Buildertrend in 2019, Kate Vazquez has been instrumental in training and consulting on best practices for builders, bringing her expertise in process streamlining and organizational structure. She’s worked closely with builders to pilot and refine new products while collaborating across departments to enhance customer success. Now, as senior manager of community, Kate is focused on building a stronger, more connected user community, creating programs that help builders share insights, learn and grow with Buildertrend.