How are construction claims typically resolved?

The very first and most popular option for solving claims is negotiation between parties. If unsuccessful, it might be necessary for a third-party mediator, or a lawyer, to step in to try and help reach an agreement. If both of these methods are unsuccessful, then the dispute goes to an unbiased party to make the final decision. This last stage is referred to as arbitration.

What are the legal implications of construction claims?

Some possible legal implications of construction claims are negligence (not meeting professional standards), breach of contract (not following language in contract), breach of warranty (warranty not followed) and fraud (including false statements or advertisements dealing with the quality of your construction).

What should I do if I receive a construction claim?

If you received a construction claim, be proactive in notifying everyone involved in the claim; this includes all workers and your insurance company. Then, collect necessary documents that’ll help back up your case – it’s a great idea to save all documentation relating to a project. Don’t put anything in writing. It’s best not to send an email or put thoughts into a text message that may be used against you later. Finally, based on the nature of the claim, assess whether or not to bring in an attorney before responding.

Why should my clients use Buildertrend?

As a homeowner, your clients can use Buildertrend to view schedules, receive updates, approve selections and change orders, send messages and make payments – all in one convenient place.

Do my clients need to be tech-savvy to use Buildertrend?

Not at all. Buildertrend is designed to be simple and intuitive. Your clients can access everything through a web browser or mobile app, and most actions – like approving a selection or paying an invoice – only take a few clicks.

Will my clients be able to see their project’s schedule and budget?

Yes, clients will have visibility into their project’s schedule and financial information within Buildertrend. The level of detail shared – and how it’s presented – is determined by you as the builder, based on how you manage your projects.

How does client communication work within Buildertrend?

All client communication happens in one centralized space. Your client can message you directly, reference past conversations and receive real-time updates, eliminating lost emails and scattered text messages.

Is my client’s information and payment data secure?

Yes. Buildertrend uses secure technology to protect your clients’ personal information and payment details, giving them peace of mind while managing their project online.

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