Buildertrend maintains award-winning excellence
OMAHA, Neb. (Aug 8, 2023) – Buildertrend, the leading residential construction management software provider, is thrilled to announce its teams recently amassed several local and national business awards, further solidifying the company’s position as an industry and workplace culture leader.
The latest awards applaud Buildertrend for delivering software tailored to the unique needs of residential construction professionals, providing unmatched customer service, achieving a record year of community impact and offering a best-in-class employee experience.
Buildertrend’s Customer Support team secured a Gold Stevie award for Customer Service Department of the year, the highest honor from the American Business Awards. Previously recognized at the Bronze (2019 and 2021) and Silver (2020) levels, this is the team’s first year being honored with the Gold Stevie. Among the team’s feats are a 98.5% Customer Satisfaction Score (CSAT) and a 97.2% answer rate for inbound customer calls.
“Achieving the Gold Stevie for Customer Service Department of the Year is a testament to the team’s commitment to help our customers work simpler and streamline their businesses,” said Mike Dukich, vice president of Customer Success at Buildertrend. “It also validates the deep operational investments we’ve made in recent years to retool our internal processes and deliver better resources and insights to our customers.”
Buildertrend also earned two Bronze Stevie Awards, the first of which was in The Most Innovative Tech Company category (up to 2,500 employees). The award recognized Buildertrend for product investments, partnerships and acquisitions made during the last two years, all with the purpose of driving more value to its customers.
Additionally, the company obtained a Bronze Stevie award in the Achievement in Corporate Social Responsibility category. Buildertrend team members donated more than 11,500 hours of time to their communities using the company’s Volunteer Time Off policy. Also, Buildertrend launched an employee donation match program and committed to sponsoring a whole home build in partnership with Habitat Humanity of Omaha for the first time.
Buildertrend’s Marketing team received Gold and Bronze Pinnacle Awards from the American Marketing Association for marketing campaigns that drives results, evidence of the team’s commitment to cultivating and supporting Buildertrend customers and guiding them to find the most value throughout their customer journey.
“Buildertrend is at the center of an industry that impacts us all – from our builders and suppliers to the individuals and families who make their communities stronger by establishing their homes and lives there – we’re changing the way the world builds,” said Brooke Brockman, executive vice president of Marketing. “By helping our customers unlock the right solutions within our platform, we’re helping them build more successful businesses at the same time.”
Lastly, Buildertrend earned a national ranking with Great Place to Work® as a first-time applicant, furthering its legacy as a people-first workplace. Earning this designation was entirely determined by what Buildertrend’s people had to say about their employee experience. 94% of survey participants said Buildertrend is a great place to work, which is 37 points higher than the most U.S. companies.
Collectively, these awards mark yet another milestone in Buildertrend’s remarkable journey of being a customer-centric company and confirm the company’s unwavering dedication to innovation, customer service and industry leadership. With this recognition, Buildertrend strengthens its commitment to transforming the construction management landscape and empowering construction professionals to achieve unprecedented success.
About Buildertrend
Buildertrend is the leading residential construction management platform. Since 2006, the company has empowered contractors to take control of projects and bring efficiency, organization, and seamless communication to every aspect of their businesses. The company’s people-driven culture is one that’s focused on collaboration, putting customers first and a healthy work-life balance. Buildertrend’s team works together to create, sell and service a software solution that provides a better way for construction professionals to operate their businesses. As a workforce, Buildertrend’s software also provides its team with a means to live better lives and be better humans. To learn more, visit buildertrend.com and @buildertrendlife.
About the Stevie® Awards Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About the AMA Pinnacle Awards
Omaha’s annual recognition and celebration of local organizations and their most successful marketing campaigns from the previous year. Awards are judged based off metrics and measurable tactics — results-based, not creative-based. To learn more, visit https://www.amaomaha.org/pinnacle-awards/.
About Great Place to Work®
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™. Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.
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