Multi-Factor Authentication (MFA) with Buildertrend Payments
Buildertrend requires multi-factor authentication (MFA) for Bill Pay. These FAQs cover how MFA works, who needs to complete it and the Bill Pay changes that shipped alongside it.
How do I set up MFA?
You will be prompted in the Buildertrend platform at login to choose an MFA method and complete setup.
What if I lose access to my MFA method?
Contact Buildertrend Support. Support verifies your identity and resets your MFA enrollment so you can set up a new method at your next login. Because MFA is required to send Bill Pay payments, reset your method before your next payment run rather than waiting until a payment is due.
Why do I need to complete MFA?
MFA helps confirm that you are the one logging in by requiring a second verification method in addition to your password. Because passwords can be guessed, stolen or phished by bad actors outside of Buildertrend’s platform, MFA provides an extra layer of protection, such as a code sent to your phone or through an authenticator app.
Is MFA automatically turned on for all users on my account?
It depends on which payment features you use. If you use only Bill Pay, every user on the account completes MFA. If you use Client Payments as well, only your Org Owner or Owners complete MFA.
Why does Buildertrend require MFA?
As security threats like phishing attempts continue to rise, Buildertrend is strengthening account protection to keep your business and financial data safe. Multi-factor authentication (MFA), paired with ACH payments in Bill Pay, provides a proven, highly secure way to verify users and prevent unauthorized access. Beyond security, this update also improves the overall payment experience – reducing processing errors, creating a more streamlined workflow, and ensuring your partners get paid quickly and reliably. Ultimately, MFA helps safeguard your information while keeping your payment processes running smoothly.
What else changed in Bill Pay?
Three changes shipped together:
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MFA is enforced for all users
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ACH processing is available for Bill Pay – this requires a quick setup if you have not used Bill Pay before
- Bill Pay ACH payments settle in 2-3 business days. ACH payments cost $1 each and checks cost $2. Payments submitted after the 5:00 PM CT cutoff begin processing the next business day.
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The Trusted Payments user role lets authorized users process payments
How does the “Trusted Payments” user role work?
Org Owners get the role automatically. You can add other authorized users to the role so they can send payments and edit sub and vendor contact information.
I would like to learn more about Bill Pay, what training opportunities are available?
You can book time directly with your FinServ Success Specialist for one-on-one training. Please contact Support and they can help coordinate.
Interested in Learning More? 📚
Visit the Buildertrend Learning Academy to explore additional learning opportunities — from live group trainings and certifications to on-demand courses and more.
For questions or additional support, contact our Customer Support team via Live Chat, email support@buildertrend.com, or call 1-888-415-7149 — we’re always happy to help.
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