Buildertrend Wallet FAQ
Buildertrend Wallet is being retired. We are not opening new Wallet accounts and existing accounts are being wound down. No end date has been set. We will contact account holders directly before any account is closed.
If you need to move money in Buildertrend, use Client Payments to collect money from your clients and Bill Pay to pay subs and vendors by ACH or check. For questions about an existing Wallet account, email wallet@buildertrend.com.
General
What happens to my Buildertrend Wallet account?
Buildertrend Wallet is being retired. New signups are closed and existing accounts are being wound down over time. No end date has been announced. You can keep using your cards and moving money until we contact you directly with the closing steps for your account.
To get ahead of it, do two things now. Move any remaining balance to another business bank account under "Move money" in your Wallet, and download the statements you need from the "Statements" section, because you will lose access to them once the account closes.
For payments inside Buildertrend, use Client Payments to collect money from your clients and Bill Pay to pay subs and vendors by ACH or check.
What is Buildertrend Wallet?
Buildertrend Wallet is an online banking service with free online checking, digital and physical debit cards for your team, and expense management tools integrated with your Buildertrend jobs, so your team can track spend to keep every job within budget. Using Buildertrend Wallet means no more reimbursements, end-of-month surprises, or unaccounted for charges, plus more rewards to grow your business.
Buildertrend is a technology company, not a bank. Buildertrend Wallet banking services are provided by Piermont Bank, member FDIC.
How does Buildertrend Wallet connect to my Buildertrend jobs?
Your Buildertrend Wallet transaction data connects with your Buildertrend jobs by API.
Security
Who holds my funds when they are in a Buildertrend Wallet?
Buildertrend Wallet works with sponsor bank Piermont Bank, member FDIC. Piermont Bank holds your funds.
Are my funds FDIC-insured*?
Yes, *The funds in your account are FDIC Insured up to $250,000. Deposits are held at Piermont Bank, Member FDIC.
What is Plaid?
Plaid lets you securely connect your financial accounts to third-party apps. You can use Plaid to connect another business bank account to your Buildertrend Wallet so transfers between them are quick and easy.
Most banks verify instantly through Plaid. Chase and PNC are the exceptions – verify those accounts manually with micro-deposits instead. Connecting a Chase or PNC account through Plaid can cause payments to bounce. To verify manually, we send two small test deposits to the account and you enter the amounts to confirm it.
What does Buildertrend Wallet do to keep my account information safe?
Buildertrend Wallet requires every user to have a verified email and phone number. Your Wallet uses multi-factor authentication and automatic session timeout to protect user sessions and sensitive user data. You can adjust roles and permissions for every team member you invite to use your Wallet so that you restrict access to only the people you want to have access.
Transferring Funds
How do I add funds to my Buildertrend Wallet?
You can add funds to your Wallet by wire or ACH transfer from another bank account. Follow the prompts under “Move money” within your Wallet.
How quickly will funds hit my Buildertrend Wallet account?
ACH transfers take 3-5 business days. Wire transfers arrive the same business day when your bank sends them before its wire cutoff.
How do I transfer funds from my Wallet to another bank account?
You can transfer funds from your Wallet to another bank account by wire or ACH transfer. Follow the prompts under “Move money” within your Wallet.
Cards
How do I create a new card?
Click “Issue new card” on your homepage within your Wallet and follow the prompts to create a new physical or virtual card.
How do I set or adjust card limits?
You will be prompted to set a daily, weekly or monthly spend limit when you create a new card. To adjust the limits on an existing card, navigate to “Cards” and click the “Settings” gear next to the card for which you’d like to adjust the limit.
When, where and how will my debit card arrive?
Your physical debit card will arrive to the shipping address you specified when you created the card by USPS Priority Mail. Physical cards typically arrive within 5-7 business days. If you need a card for immediate use, virtual cards can be created and activated instantly within your Wallet for online purchases.
How do I activate my card?
Once you receive your physical card in the mail, follow the link in the card mailer to activate your new card and set a secure PIN. Virtual cards are activated automatically when they are created and don’t require a PIN.
What's a virtual card and how do I use it?
A virtual card is a unique, randomly generated card number associated with your account. Virtual cards can be created on-demand in your Buildertrend Wallet account to make secure online payments.
Why should I give my employees cards?
When you give your team proactive, controlled access to virtual or physical cards, you eliminate interruptions, expense claims, and reimbursements. Plus, with employee cards your business captures the value of cash back rewards on all business expenses.
How do I create or update my PIN?
You will be prompted to create a PIN when you activate your new card. To change your PIN on an active card, navigate to “Cards” and then click the “Settings” gear next to the card for which you’d like to change the PIN. Your PIN is an important security measure to protect the funds in your account; always be sure to set a unique PIN and do not share it with anyone.
Why doesn’t my virtual card require me to set a PIN?
Virtual cards can be used for online and contactless purchases, but not for contact-pay or to access ATMs. For these reasons, virtual cards do not require a secure PIN.
How can I view my virtual card number?
You can view your virtual card number by navigating to “Cards” and then clicking the eye icon on the far right to view your card details.
Where is my Buildertrend card accepted?
Your Buildertrend card is accepted anywhere (in-person or online) that accepts Mastercard.
What ATMs can I use with my Buildertrend card?
The physical cards are compatible with the Allpoint ATM network for free ATM withdrawals at more than 55,000 ATMs.
Find a location near you here: Allpoint ATM network.
What happens if I don’t have a sufficient balance in my Wallet account?
Your transaction will be declined if you do not have a sufficient Wallet available balance to cover a purchase amount. To add funds to your Wallet, navigate to “Move money” within your Wallet.
There’s a charge I don’t recognize on my card. What should I do?
If there is a charge you don’t recognize on your card, it's a good idea to freeze your card, which you can do by navigating to “Cards” within your Wallet.
Please also contact Wallet support at wallet@buildertrend.com for help filing a dispute.
Is my money safe with a debit card?
Your account access is protected by multi-factor authentication and you can set spend limits on every card you issue. In-person purchases on a physical card are protected by a PIN. Virtual cards are used for online and contactless purchases and do not use a PIN. Set a unique PIN on every physical card and do not share it with anyone.
If your card is lost or stolen, you can freeze or cancel it easily in your Wallet or by contacting support at wallet@buildertrend.com.
What happens if I lose my card?
If you or a member of your team loses a card, you should cancel the card immediately by logging into into your Wallet account and navigating to “Cards.” From there, you can click into the card details to freeze or cancel.
If you don’t have access to your Wallet account, contact support for help.
Expense Tracking
How does receipt information from the Wallet sync with QuickBooks?
Bills are sent to Quickbooks using the existing workflow. BT Wallet provides an easy way to collect receipts via text message and store them in the Cost Inbox. From there, you can quickly convert receipts into Bills. If your account is connected to QuickBooks, Bills are sent across but payments are not. Buildertrend does not post online bill or purchase order payments back to bills in QuickBooks Desktop, so you need to record those payments in QuickBooks Desktop yourself. QuickBooks Desktop is in maintenance – it receives bug fixes only and there is no committed migration date.
How does Buildertrend Wallet track my receipts?
You can turn on text message receipt collection within your Buildertrend Wallet account settings. When a cardholder on your team makes a purchase with their Buildertrend debit card, they will receive a text message asking for a photo of the purchase receipt. They can reply via text with a photo and a job address to match that purchase to a job in Buildertrend. Once collected, your team can process that receipt as a bill or expense in Buildertrend. The receipt image will also automatically match to the transaction record within your Wallet transactions feed. Admin and Bookkeeper roles can see a detailed transaction history across all cards in the Wallet web app.
Accounts
Where can I find my account details?
You can find account details like your account and routing number are available under “Account information” within your Wallet settings.
How can I check my Buildertrend Wallet account balance?
When logged into your account, you’ll see your account balance at the top of your homepage dashboard.
How do I add or remove team members?
You can add or remove team members through the “Team” tab in your Wallet account. All team members must be employees of your company to join your company’s Wallet account.
How can I update team roles and permissions in Buildertrend Wallet?
You’ll choose a role for each new team member when you invite them to join your account. If a team member is already part of your account, you can edit their role and permissions by navigating to the “Team” tab and clicking “Edit” to the far right of their name.
Can I see who made a transaction or a change to my account?
Only Admin user roles can make changes to your account. Buildertrend Wallet does not offer notifications for account changes and none are planned. If you need a record of who made a change to your account, email wallet@buildertrend.com.
How do I access my bank statement?
Bank statements are generated on the 2nd of each month showing detailed account activity for the previous month. Your bank statement is available to view or download within your Wallet: Statements > Search by year and month.
How do I access my bank letter?
Your bank letter is available for download in the “Statements”
section of your Wallet.
How do I close my account?
Before you close your account, move any remaining balance to another business bank account under "Move money" and download the statements you need from the "Statements" section. You will lose access to your statements once the account is closed.
When you are ready, email wallet@buildertrend.com and a member of our team will help you close the account.
Rewards and Cashbacks
Buildertrend Wallet is being retired. Confirm with Wallet support at wallet@buildertrend.com whether cash back is still accruing on your account and how any unpaid balance will be handled before your account closes.
How can I earn cash back rewards with Buildertrend Wallet?
Buildertrend Wallet rewards are simple: earn unlimited 1% cash back on all purchases made with every Buildertrend Mastercard debit card issued to your team. Plus, earn up 5% cashback on eligible purchases up to $6,000 a month. No upfront investment, no jumping through hoops, no complicated rules or exceptions, just valuable time and money back to your business. Your cash back will be credited to your account automatically at the end of each month.
How can I collect cashbacks into my Wallet from Buildertrend Cashbacks & Discounts?
If you have already set up your Wallet account, eligible cashbacks will be instantly deposited into your account. No fret, we’ll update you prior to deposit so you know when to expect your funds. Once the funds are in your account, you can choose to transfer the money into your preferred bank account or keep it in your Wallet and make purchases with your debit card.
Pricing
What does it cost to use Buildertrend Wallet?
Buildertrend Wallet is free to use; there are no account minimums, service fees, card fees or interest charges.
How does Buildertrend Wallet make money?
When you spend on a Buildertrend Mastercard debit card, the card networks charge a fee to the merchant. We receive a percentage of that fee, known as interchange. Buildertrend Wallet only makes money from interchange and does not pass any fees onto you.
Need BT Wallet Support?
For any additional help with the Buildertrend Wallet specifically, you can email wallet@buildertrend.com or call 402-819-0341.
Buildertrend is a technology company, not a bank. Buildertrend Wallet banking services are provided by Piermont Bank, member FDIC. Deposits are FDIC insured up to $250,000 through Piermont Bank, member FDIC. The Buildertrend Mastercard Debit Card is issued by Piermont Bank pursuant to a license from Mastercard International and may be used anywhere Mastercard Debit cards are accepted.
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