Buildertrend Payments FAQs
What payment methods are accepted through Buildertrend Payments?
Buildertrend Payments accepts the following:
-
Credit & Debit Cards – Visa, Mastercard, and Discover are accepted.
-
American Express is not accepted through Buildertrend Payments.
-
-
Digital Wallets – Apple Pay and Google Pay.
-
If using Apple Pay/Google Pay, please note that we will still not accept an American Express card through this method.
-
-
ACH Bank Transfers – Securely transfer funds directly from a bank account.
Buildertrend’s payment processor, Adyen, is fully PCI compliant, ensuring that all payment data is handled in accordance with the highest industry security standards.
Buildertrend Payments | Paying Subcontractors
GETTING STARTED:
Am I eligible to use this service to pay my subcontractors?
You’re eligible to make payments to your subcontractors through Buildertrend Payments if you’re located in the U.S. and have the necessary privileges through your current Buildertrend package.
How do I sign up for sending payments through Buildertrend?
Sign up for Buildertrend Payments by navigating to the Additional Services tab within your Buildertrend account.
How can I pay a subcontractor or vendor?
Once set up for Buildertrend Payments, you can pay a subcontractor or vendor by first creating them as a subcontractor in your account. As long as you have an email address and phone number set up for them, they can be paid by assigning them to a bill and clicking the option to pay them online.
How does my subcontractor/vendor get set up to be paid?
Subcontractors can set up their payment details through Buildertrend after receiving their first payment notification email from you. If they choose to receive payments via ACH, they will be prompted to verify their information and add their bank account to complete setup.
To help ensure faster payment processing, you can proactively send a request for subcontractors to add their bank account before issuing a payment. This can be done from the Sub/Vendors tab by selecting the subcontractor and using the Checked Actions menu.
How do I activate a subcontractor for outbound payments?
Follow these steps:
- Create the subcontractor's profile in the Subs/Vendors tab.
- Ensure their email address and phone number are entered in the Payments tab of their profile.
- Click the button to send a request for bank setup. You can also send requests in bulk using Checked Actions in the Subs/Vendors tab.
If you do not send the bank setup request, you can still send a payment. If the subcontractor chooses ACH and has not completed setup, they will be prompted to enter the remaining information at that time.
PAYMENT METHODS & DELIVERY:
What type of payments can I make (i.e. single, bulk, etc.)?
You can make individual payments one at a time by viewing a specific bill and selecting Pay and then Pay Online. Alternatively, you can make bulk payments using the checked actions option on the Bills page. If you choose this option, we’ll sum all the bills based on their assignments and send a single payment to each subcontractor.
What makes a Purchase Order or Bill eligible for Mass Pay?
Purchase Orders:
- The PO is in an Approved status
- The PO is paid in full (partial payments are not supported in mass pay)
- The subcontractor/vendor is active in Buildertrend.
- The PO does not have scheduled payments with saved amounts
- The PO does not have payments already billed to QuickBooks
- There are no validation errors within QuickBooks or Xero
- The PO does not have required custom fields
Bills:
- The subcontractor is added to the job
- The subcontractor has a valid email address in their Buildertrend profile
How do subcontractors receive their money?
You can choose whether a subcontractor receives ACH only or has the option to receive printed or mailed checks.
If a subcontractor has set up ACH, payments will be deposited directly into their bank account.
Note: Automatic ACH deposits only occur if ACH is the only payment method enabled. If other options are available, the subcontractor will need to choose their preferred payment method when they receive their payment notification.
Why is ACH recommended over checks?
ACH payments help avoid common issues that can occur with printed or mailed checks, such as:
- Banks declining printed checks
- Printing errors
- Checks being lost or stolen in the mail
ACH payments are typically faster, more reliable, and more secure.
Can my subs set up automatic deposits?
Yes. If you use Bill Pay, you can invite subcontractors and vendors to securely link their bank account. Once their bank account is linked, payments can be automatically deposited via ACH.
PAYMENT TIMING:
How long are processing times?
Processing times vary depending on the payment method used by the recipient:
-
ACH (recommended): 3–5 business days. The first transaction may take an additional 1-2 business days while the account is verified.
-
Self-printed check: The recipient receives an email instantly with a printable check that can typically be cashed immediately. In some cases, delivery may be delayed – such as requests submitted later in the day or after hours – which may be processed the next business day.
-
Mailed check: Typically arrives within 10-14 days via USPS.
When an ACH is initiated by a GC, when are those funds pulled from the GC's account?
Funds are typically withdrawn from the GC's bank account within 1-2 business days after the ACH payment is initiated. After the funds are withdrawn, the payment is processed and usually deposited into the subcontractor's account within 3-5 business days, depending on the receiving bank.
Can processing times be sped up?
Not at this time.
PAYMENT FEES:
What is the pricing for outbound payments?
Bill Pay fees are paid by you as the contractor and are free for subcontractors and vendors receiving payments.
ACH payments: $1 per transaction
Printed or mailed checks: $2 per transaction
These charges appear alongside your standard Buildertrend subscription. Bill Pay fees are billed monthly, even if your primary subscription is billed annually. You can view these charges on your Subscription Management page. Transaction fees are billed at the end of each billing cycle for payments processed during the previous month.
Can the fee be passed onto the subcontractor?
Not at this time.
MANAGING PAYMENTS:
How do I stop or recall a payment if it’s incorrect?
If you void a bill that has a pending payment, Buildertrend will automatically void the payment as well.
However, if the payment is already processing, we recommend contacting your bank to issue a stop payment. This is the most reliable way to prevent a duplicate or incorrect payment from reaching your subcontractor.
If a GC voids a bill while the ACH is still processing, what happens to the ACH payment?
Once an ACH has begun processing, the bill can no longer be voided.
After a payment has been deposited in a subcontractor's account, what happens if the GC voids that bill?
Once an ACH payment has begun processing, the bill can no longer be voided, If the payment has already been deposited into the subcontractor's account, the payment will remain complete and cannot be reversed through Buildertrend.
PAYMENT TRACKING & RECONCILIATION:
Where can I see my payment history?
You can view all your payments in the Online Payment Report under the Bills tab. To see the payment history for a specific bill, select Bill Details.
Builders can also resend payment notifications from the Payment Details screen.
What are the definitions of the various payment and bill statuses?
Bill Statuses
-
Open – The bill has been created, but no payments have been made.
-
Ready for Payment – The bill is marked as ready for payment, but no payments have been made.
-
Online Payment Processing – The subcontractor has selected a payment method, and the payment is in process.
-
Paid – The check has been printed or mailed, depending on the subcontractor’s selected payment method.
Payment Statuses
-
Sent – The payment has been sent, and the subcontractor or vendor has been notified by email.
-
Processing – The subcontractor or vendor has selected a payment method, and the payment is currently being processed.
-
Complete – The ACH payment has been processed successfully, or the check has been printed or mailed to the subcontractor.
-
Void – The payment was voided. The bill returns to “Ready for Payment,” allowing you to issue another payment.
-
Failed – The payment did not process successfully. The bill returns to “Ready for Payment,” so you can attempt the payment again.
How do I reconcile payments made through Buildertrend Payments?
Details for reconciliation can be found in both the Online Payments Report and the Bill Payment details section on each bill.
Online Payments Report includes:
-
Check number
-
Direct link to the bill
Bill Payment details include:
-
Check number
-
Recipient information (subcontractor’s name, email, and phone number)
-
Internal user who sent the payment
-
Bank account the payment was made from
-
Memo or description
-
Full payment history
How do my subs reconcile payments made through Buildertrend Payments?
Details for reconciliation can be found in both the Online Payments Report and the Bill Payment details section on each bill.
Note: Active subs will see the same payment data, excluding builder-specific details like the bank account used for the payment.
In addition to these reports, subs can also reference the original payment confirmation email, which includes the selected payment method (printed or mailed check) for reconciliation records.
CHECKS & LIMITS:
Can I edit the memo line on the e-check?
Yes, you may edit the memo line. Without change, it is defaulted to show the numbers associated with the payment.
The memo line has a 2,054-character limit for e-checks, and a 180-character limit for printed checks. If the memo is longer than 180 characters, a URL will be included on the printed check, so your sub can reference the full memo online.
How long are the e-checks good for?
During signup, you can choose a check expiration period of 30, 60, 90, or 180 days. If the recipient hasn’t accepted the payment via print or mail within that timeframe, Buildertrend will automatically expire the payment.
Note: Buildertrend cannot prevent a check from being cashed once it has been printed. Although the expiration date appears on the check, you must contact your bank to issue a stop payment if needed.
Is there a limit to the amount I can send per check?
Yes, the limit is $150,000 per check.
Can I set the check numbers I use?
Yes, you can set a starting check number for each bank account, and subsequent checks will be numbered automatically from that point.
SUBCONTRACTOR EXPERIENCE:
Do my subs have to be active in Buildertrend to receive payments?
No, an invitation and activation into Buildertrend are not required. All that is needed is an email address and a job assignment to their profile to receive payment.
Will the subcontractor have to enter their phone number each time they receive a payment?
If they are receiving ACH, they only need to enter their phone number once to complete the initial setup. After they connect their bank account, they can choose to save it for future use and all future payments will be deposited directly to their bank account.
Can my subs receive payments from their mobile device?
Yes, subcontractors and vendors can deposit funds from their mobile device by selecting the appropriate deposit option directly from the email when opened on their mobile device.
MOBILE ACCESS:
Can I make payments from my mobile device?
No, payment functionality is not available on the mobile app. However, you may access Buildertrend Desktop from your mobile browser.
ACCOUNT SETUP & BILLING:
Where can I view my subscriptions and payment settings?
You can view your billing subscription on your Subscription Management page by going to Setup and clicking on Manage Subscription. To view your payment settings, go to your Online Payments Setup page.
How do I add a bank account to make a payment?
Navigate to Online Payments Settings, located within your Company Settings. Under "Pay" click Add Bank Account.
Most bank accounts can be verified using Plaid’s instant account verification. If your banking institution is not available for instant verification, you can use Plaid to verify your account using micro deposits.
Why can’t I add a new payment method when I’m in the process of paying a bill?
For your security, we only send payments after a bank account has been fully verified.
How many bank accounts can I add?
There’s no limit on the number of bank accounts you can add.
PAYMENT NOTIFICATIONS:
Will all email addresses tied to the account be notified of payment or how does it know which email to send the notification to?
For security purposes, payments will only be sent to one recipient. When you make a payment, you’ll select one of the saved email addresses associated with your subcontractor. You can also enter a new email address if you don’t have the one you need saved.
Who will show as the sender bill payment emails?
Bill payment emails are sent from info@buildertrend.com. The subject line will read: “(Your company name) has sent you a payment.”
What does the email my sub receives look like?
SECURITY & VERIFICATION:
What are Trusted Payments Users?
Trusted Payments Users are internal users who are authorized to send online bill payments and edit subcontractor/vendor payment information.
The Organization Owner is a Trusted Payments User by default and can designate additional users. When making an online payment, the Trusted Payments User will receive a verification code via SMS to confirm the payment and help protect against unauthorized activity.
Who on my team can make a payment?
In your Company Settings, review who is authorized to send payments and edit subcontractor and vendor contact information. Org Owners automatically have this access. You can add additional team members, as needed.
Why do I need to provide a subcontractor's phone number in order to pay a bill?
We use phone numbers as part of our secure payee verification process. Even if you plan to pay a subcontractor by check, the system still needs to verify their identity in case ACH is used at any point. This helps prevent failed or misdirected payments and protects both you and your subcontractor.
What if the subcontractor doesn't have a cell phone number?
We're actively exploring additional verification options, including voice-based authentication for landlines. Until those options are available, you'll need to enter a cell phone number in order to send online payments.
What security measures are in place to keep me and my sub’s financial information safe?
- PCI Compliant Payment Processing: Buildertrend’s payment processor is fully PCI compliant, ensuring payment data is handled according to the highest industry security standards.
- Multi-Factor Authentication (MFA): MFA adds an extra layer of protection by requiring users to verify their identity using more than just a password. Verification is completed with a one-time code sent to a phone number on file, which is why keeping subcontractor and vendor contact information up to date is essential.
- Trusted Payment Users: To maintain control over outbound payments, Buildertrend allows you to define which users are authorized to send payments and edit subcontractor and vendor contact information. Org Owners automatically have this access, and additional trusted users can be added as needed from Company Settings.
- Checkbook Security: Read more about Checkbook’s security in this help article.
Do we have PositivePay systems in place?
Not at this time.
ACCOUNTING & BANK STATEMENTS:
How will these payments show up on my bank statement?
Depending upon how the subcontractor or vendor deposits their funds, your bank statement may show either of the following:
-
ACH:
-
Builder view: (Payment ID) BT Bill Pay
- Subcontractor/Vendor view: (Builder Name) Payment
-
-
Printed Checks:
-
Printed checks will appear on the recipient’s bank statement like any standard handwritten check.
-
Note: It is at the bank's discretion whether they choose to include this information. Please contact your bank with any questions.
How are 1099s handled for tax purposes?
Buildertrend does not currently generate or provide 1099 forms for payments made through Bill Pay. Builders remain responsible for tracking payments and issuing any required 1099s to subcontractors or vendors.
How do I use a vendor credit?
Vendor credits are only applicable when integrated with an accounting service like QuickBooks Desktop/Online or Xero.
If connected, the credit must be applied within the accounting software. When a payment is sent from Buildertrend, only the remaining balance will be paid.
TROUBLESHOOTING:
I am receiving an instant verification error. Why is this?
When using a Chase Bank or PNC account, you need to use the Manual Verification method to make payments. If you try to use the Plaid method and make a check payment, the checks will bounce and you will receive an instant verification error.
Why might an ACH payment be delayed in processing?
Buildertrend Payments | Receiving Client Payments
How can I apply for Buildertrend Payments?
To apply for Buildertrend Payments, you’ll be asked to provide basic business and banking information, including your company’s legal name and DBA (if applicable), legal structure (LLC, Inc., etc.), physical address, information for beneficial owners, and deposit account details.
You may also be asked to submit additional documentation for identity verification and account review. Documents you may be required to provide include, but are not limited to:
-
Profit and loss statement showing commercial performance for the last 6 months
-
Articles of Incorporation
-
Driver's license
-
Business tax returns
-
Personal utility bill
-
Balance sheet
-
Cash flow report
-
Bank statements for the last 3 months
These requests help verify your identity and ensure compliance with payment and security requirements.
The application review typically takes 2-4 business days if no additional documentation is requested. Our team will notify you of your approval and processing limits after the review.
Why does your team need to see my banking and financial statements?
As a payment service provider, we must comply with federal and state regulations. We have a fiduciary duty to evaluate our clients’ creditworthiness, which means we assume legal and financial risks by adhering to industry-standard underwriting policies. Failure to comply with these regulations can result in fines, penalties, and potential legal consequences.
Can I be approved for Buildertrend Payments without sharing my financial documents?
Yes, this process can vary by business. In many cases, applicants are approved without needing to provide extra documentation. However, there are situations where we require verification through KYC (Know Your Customer), KYB (Know Your Business), or financial data like bank statements or tax documents.
In these cases, approval will be paused until the necessary validation documentation is submitted.
Are there any monthly fees or yearly contracts?
No. Our integrated payments platform has no monthly or annual fees, Buildertrend Payments is priced on a per transaction basis.
What are the credit card processing fees?
Client Payments
- Credit Cards: 2.99% per transaction
- You do have the ability to pass these fees on to your clients.
- ACH Payments: $15.00 flat fee per transaction
Subcontractor and Vendor Payments
- ACH: $1 per transfer (paid by the builder)
- Check: $2 per check (paid by the builder)
Do I have to accept credit cards?
You can disable credit cards as a payment method. However, with our lower industry pricing, credit cards are a great option for smaller invoices.
Can I build in credit card fees for my customers to pay?
You can add a line item on a Proposal or Estimate, such as "finance fees," to help offset credit card costs.
Disclaimer: Buildertrend does not provide legal guidance on surcharging or fee-passing practices.
It is your responsibility to ensure compliance with all applicable local, state, and federal laws regarding credit card processing fees.
Please consult your legal or financial advisor to confirm whether passing fees to clients is permitted in your jurisdiction.
What are Micro Deposits?
Micro deposits are a way for you to verify your bank account when signing up for Buildertrend Payments. This will be a $0.01 deposit made 1-2 days after a bank account and routing number is manually entered.
What are the payout times? How quickly can I get my money?
We process and send all our transactions for settlement within 2-4 business days, however each bank may have their own requirements that impact when funds deposit to your account.
If payment is made outside of business hours, payment will begin processing the next business day.
Are there any limits to the number of Subcontractor/Vendor Payments I can make?
No, there are no limitations to the number of bill payments you can make.
Are there limits to the size of payments that I can receive from my clients?
We limit client payments to $120,000 per transaction. For invoices exceeding this amount, we recommend splitting them into multiple smaller payments.
This limit does not prevent you from issuing invoices for amounts over $120,000.
Are there restrictions on how much volume I can process within a month?
Every builder on Buildertrend Payments has a monthly processing limit. Monthly limits are determined at sign up during credit underwriting and will be communicated to you accordingly.
How will I know how much of my monthly limit I have utilized?
You can track your utilization with the banner at the top of the Invoices page, which shows your total amount processed and available for the calendar month across all active jobs.
Additionally, you can view this from your Online Payments Settings located in Company Settings.
You'll also receive email alerts when you reach 50% and 100% utilization for the month.
What happens when I reach my monthly limit?
If you reach your monthly Buildertrend Payments limit, the option to pay online will be disabled for any invoices you release.
However, there are alternative methods for receiving payments and tracking them in Buildertrend. To explore the best solutions for your business, please schedule a session with your Financial Services Specialist for complete training. Clients will receive a message on their invoice instructing them to contact you for payment instructions.
How secure is bank and merchant processing behind Buildertrend Payments?
In addition to being a global Payments Service Provider (PSP), Adyen is also a global banking institution. Since March 2021, Adyen's U.S. payment service has operated under its federally insured U.S. bank charter (FDIC).
Adyen Bank is a registered agent with the Card Networks (Visa, Mastercard, Discover, American Express) and operates under their rules and regulations as a Bank Sponsor. This formal registration type assigns Adyen Bank ultimate responsibility over its sub-agents.
When can I expect my annual 1099-K?
Our third party partner, Adyen, will ship by the third week of January. These forms are sent to your provided address at the time of onboarding. If you do not receive your 1099-K by the second week of February, Buildertrend can collect a digital copy for you. Please reach out to your assigned Customer Support specialists, and we'll share as soon as we can.
Why am I receiving a 1099-K?
Our third party partner, Adyen, is required to file 1099‑K forms for all US‑based users who meet the federal threshold of $20,000 in gross processed volume and 200 transactions in the calendar year. We recommend you refer to IRS documentation and/or your accountant who can assist on how utilize your form when filing taxes.
-
At your state level, thresholds can vary.
-
Adyen reports gross processed volume before deducting fees, chargebacks, or refunds, per IRS requirements.
-
1099-K and 1099- NEC/ MISC are not the same form. 1099- NEC/ MISC are not provided by Adyen, so if you anticipate you are in need of one please discuss with your accountant.
I don't think the information on my 1099-K is correct, can you help?
While we are not tax professionals, we can work alongside Adyen – our third party partner – to review and determine if there is a discrepancy. Please reach out to your assigned Customer Support specialists, with the error in question and documentation for investigation, and we'll be in touch as soon as we can.
ACH Returns & Credit Card Chargebacks
How are ACH and Credit Card Transactions processed?
ACH Transactions
An ACH transfer is an electronic transfer of funds from one bank to another over the Automated Clearing House (ACH) network, governed by the rules of the National Automated Clearing House Association (Nacha).
-
Transactions processed through the Buildertrend platform are received within 2 to 4 days after the client initiates the transaction.
Credit Card Transactions
A credit card transaction is an electronic transfer of funds from one bank to another over the card networks, governed by the rules of each card network.
Credit card transactions are processed through multiple institutions, with each network participant having a role in getting you the funds, ensuring security of the transaction, and monitoring for fraud and compliance.
-
Unlike ACH, these transactions tend to settle more quickly, allowing merchants to know if the transaction will be processed almost instantly when payment is initiated.
Chargebacks vs ACH Returns: What's the difference?
ACH Returns
An ACH return happens when a client’s bank returns a transaction due to issues like insufficient funds, incorrect account information, or a client disputing the transaction as unauthorized.
Unlike chargebacks, ACH returns cannot be directly disputed, and a transaction that has been returned may be reinitiated or dishonored only in limited circumstances (e.g., a transaction may be reinitiated where the reason for the return has been remedied or a return may be dishonored where the return was a duplicate).
Just like chargebacks, in the event of an ACH return, Buildertrend will debit your bank account or hold incoming payments within 2-4 business days for the returned amount.
Chargebacks
A chargeback occurs when a client disputes a credit or debit card transaction, up to 120 days after payment, prompting the card issuer to reverse the payment.
In such scenario, you’ll have the opportunity to dispute the claim, but the money is often immediately withdrawn from your account until the issue is resolved.
Buildertrend will debit your bank account or hold incoming payments within 2-4 business days for the charged back amount. You will then decide whether to pursue this dispute or accept the chargeback meaning the client will keep the funds debited.
If you decide to pursue the dispute we will request documentation arguing against the client’s claims.
What reasons would an ACH or Credit Card transaction be rejected or disputed?
ACH Returns
There are various reasons that an ACH transaction could be rejected, but the most common reasons we see are:
-
Client account details were entered incorrectly (name, account number, address).
-
The client’s account has insufficient funds.
-
When this happens, our team is notified and will reach out to you directly to help resubmit the payment or help capture payment another way.
-
Chargebacks
When it comes to credit cards, we receive almost an instant response from the card issuer as to whether or not the transaction will be processed.
There are many reasons clients can dispute card charges. Some of the most common we see in the construction industry are:
-
Product/Services not received.
-
Product/Services quality concerns.
-
Unrecognized charge.
How do I get my client to resubmit payment after receiving an ACH Return or Chargeback?
Following the return or chargeback, the Buildertrend invoice will return to a “Pending/Released” status. Your client can repay using the same method as before.
To notify the client, you can leave a comment on the invoice if they are active. You can also resend the invoice to trigger a new notification.
If you are integrated with QuickBooks:
The paid invoice will be automatically deleted when a chargeback is received.
How are ACH returns and Credit Card disputes handled?
ACH Returns
Under the Nacha rules, ACH returns cannot be directly disputed, and Buildertrend and its banking partners must honor any ACH return that we receive with limited exceptions.
When an ACH return occurs, we will debit your bank account or hold incoming payments within 2-4 business days for the returned amount. However, we will work with you and the client to try to work out a way to reinitiate the transaction or otherwise recoup funds from their bank, if appropriate.
Chargebacks
Under the credit card network rules, clients may file disputes for many reasons, and most of those we encounter are listed above. Here is what happens when card disputes are initiated by a client:
-
The client’s credit card issuer pulls the funds back from your account.
-
This amount may be deducted from incoming payments or debited from your bank account until the balance is covered in full, whichever will provide quickest recovery.
This is required per card network rules, as this provides a temporary credit to the client, until there is a final outcome on the dispute. Please keep in mind that the final dispute outcome is controlled by the client’s credit card issuer, not Buildertrend or our banking partners.
-
-
Once a chargeback has been initiated by the cardholder, you can decide whether to dispute the chargeback. If you choose to dispute the chargeback you will need to provide evidence to us demonstrating that the charge to the client was validly made.
-
Additional things to keep in mind regarding chargeback disputes:
-
On average, a chargeback can take 45-60 days to resolve once all dispute documentation is provided, and Buildertrend cannot speed up the process.
-
Once a chargeback dispute is submitted, we cannot typically add additional evidence. You need to send everything you would like to submit the first time.
-
Our payment processor and their banking partner will review and submit your response to the chargeback to the card issuer.
-
The issuer will review your response and make a final call on the chargeback dispute and notify the client of its decision.
-
If you dispute and win the chargeback, the funds will be returned to you.
-
If the dispute is found in favor of the client, the debit on your account is permanent and the client is refunded. Either way, we will notify you promptly of the outcome of the dispute and next steps.
-
-
Will I be notified that a client disputed a transaction?
When a dispute has been made by the client, you will receive an email from Buildertrend informing you of the dispute and why.
Example of ACH Return email:
Example of Chargeback email:
How long is the client allowed to file a dispute after the original transaction?
ACH Returns
ACH transactions can be disputed by clients up to 60 days after the original payment.
Chargebacks
Credit card network rules generally allow up to 120 days after the transaction date for a card transaction to be disputed, but this may vary by card issuer.
Are there fees associated with ACH returns or Credit Card chargebacks?
At this time, there are no fees for you associated with chargebacks received on your account.
However, it’s important to keep in mind that chargebacks can still impact your business by potentially resulting in lost revenue.
Can I speak to someone at Buildertrend regarding my dispute?
Yes, of course! If a dispute is filed, you can reply directly to the email address that will notify you of the claim and a specialist will be able to assist you.
Interested in Learning More? 📚
Visit the Buildertrend Learning Academy to explore additional learning opportunities — from live group trainings and certifications to on-demand courses and more.
For questions or additional support, contact our Customer Support team via Live Chat, email support@buildertrend.com, or call 1-888-415-7149 — we’re always happy to help.
Still have questions or need our help finding a resource?
Contact our Customer Success team.
Mon - Fri
8:00am - 5:00pm
USA (CST-6)