How Buildertrend is still hard at work from home
Jeans traded for joggers. Dining room tables now desks. Happy hours held over video.
The work world has become a different place in a matter of weeks – that includes life at Buildertrend. For the first time in the company’s history, our teams are working from home to mitigate the spread of COVID-19 and safeguard our more than 500 employees’ health.
Our commutes may be shorter, but the length we’d go for our customers is the same. At Buildertrend, it’s still all about the construction professionals who rely on us to provide a better way for their business. Perhaps, now more than ever.
We continue to work hard for you as we work from home. Our courageous crew of creatives, problem-solvers and leaders are here for you in these trying times. We believe your business is stronger with Buildertrend. That’s why we even compiled a list of customer success resources to help you master our program and empower your business during this time. We’ll also publish lists of helpful resources to navigate the current climate.
When it comes to our support, everything is (virtually) the same. Web-pun intended. ?
Since we are all truly in this together, we wanted to share a few tips on how to stay productive and positive. After all, what works for us may work for you, too. Oh, and now is as good a time as any to show off some rad work-from-home setups.
Let’s check in with a few members of the Buildertrend team now:
Kendall Kucera and Danielle Nelson
Roles: Kucera is a business development specialist II for our Australia and New Zealand clients while Nelson is the customer event manager. The couple is engaged, and self-isolating together in their apartment. Fun fact: Their romance started when they met in the Buildertrend office.
Q: How is it working together side-by-side?
A: Believe it or not, we have really enjoyed working so closely together. It’s been a nice change of pace and super interesting when we both have to take calls at the same time. – Nelson
Q: How are you going above and beyond now to support customers?
A: Staying positive is super important. I try to do anything I can do to assure clients that we are still more than willing to work with them on whatever their needs may be during this crazy time. It’s been nice to hear firsthand from them how things are going over in Australia and New Zealand, and how they are coping. – Kucera
Q: How do you stay motivated and focused?
A: We find that going on at least one walk per day is super refreshing. It helps us come back to work even more focused than before we left. We are motivated by the fact that there are many people in the world who are in much worse situations than we are, and we are extremely grateful to still have jobs at the #1 Best Place to Work in Omaha.
Role: IT support technician I. Editor’s note: Derek is a member of Team Help. This group of hardworking tech whizzes helped our entire workforce seamlessly transition from office life to work-from-home life. Due to their efforts, we were able to continue to provide customers the support they deserve with little interruptions.
Q: How did the process go to transition Buildertrend to work from home?
A: All said and done, pretty freaking fantastic. Infrastructure definitely gets praise here, too. They did all the backend work to get our network to this state. As for my team, our main task was to make sure everyone had what they needed and it was working. This meant documentation, testing, hardware supply and responding to tickets.
Q: How is the self-distancing life?
A: If I go stir-crazy, I just go outside and ride my Onewheel.
Q: What is your quick win for those working from home?
A: Use the down time to better yourself. Read up on documentation, learn something new or clean. Just don’t browse Reddit all the time.
Role: Web developer
Q: How does work from home compare to the office?
A: I love the 30-second commute to and from my basement, but I miss the office and my coworkers. Just the whole vibe.
Q: What’s the most unique thing you have at your home desk?
A: I usually have my essential oils diffuser going through the day, if that counts. My dog Grizzly can usually be found at my feet most of the day , too.
Q: What’s your work-from-home tip?
A: Just check in with coworkers via video chat often. It keeps you sane and seeing and talking to people regularly.
Role: Senior industry analyst
Q: What’s a typical day look like for you now?
A: I spend most of my day at my computer. So, the only thing that has changed is my commute time has shortened. I eat lunch with my family every day and meetings are just a click away.
Q: What is your No. 1 work-from-home tip?
A: Don’t completely throw out the dress code. Just because you’re at home doesn’t mean you should rock PJs all day. There is something psychological about showering and putting on pants – but I’m always in my slippers.
Q: What would you tell our customers right now?
A: One of the benefits to Buildertrend is that it is a very flexible platform. With the large tool set that Buildertrend provides, it’s easy for builders to diversify their project mix to keep a steady stream of income. And it’s important to remember that Buildertrend survived the housing crisis along with many of our customers.
We’ve seen our builders use the product to adapt their business practices, eliminate inefficiencies and stand apart from their competition when times are tough. We’ve helped builders through this sort of thing before, and we’re here to help you get through it again.
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