One way to improve construction customer service is to conduct a post-project customer evaluation survey after the project is completed. This survey can help identify areas for improvement and make necessary changes to provide a better client experience. 

To create an effective survey, customize it to fit the project’s unique needs, and distribute it to the client as soon as the final project deliverable is handed over.

Make sure to send it to someone familiar with the project — someone who can provide accurate feedback, ideally at an equal level to the project manager. 

Once you have the feedback in hand, have the team review it and develop new ways to improve communication and processes. This will help increase overall customer satisfaction.