On the fence about Buildertrend? This will help
At Buildertrend, we start with better software, continue with better training and carry through with the best customer service. No really – our Stevie says so.
Recently, we were honored by the American Business Awards as the Bronze Stevie Winner for Customer Service Department of the Year – Computer Software. Wow, that’s a mouthful. Sure, it’s a big award title, but it’s fitting for a customer service team that does big things for our clients day in and day out.
Any organization or company operating in the U.S. is eligible to submit nominations to the ABAs. Last year, more than 3,800 nominations were submitted.
But awards aren’t why we do what we do. It’s our customers – each and every user, all one million of them using our unparalleled construction project management software.
We’re customer-centric, backed by a people-first philosophy and only win when those who rely on our software win. Buildertrend wants to lead contractors, builders and remodelers into the future. Stronger. Smarter. Shatterproof.
If you haven’t discovered the Buildertrend approach to customer service, here’s what sets us apart.
Real help from real humans
Robots are cool in sci-fi movies, but when you’re in a time of need? Ehhh, not so much. Sorry, Siri.
Anytime we’re helping our customers, it’s all about the golden rule. We personally provide the type of service we’d want to experience ourselves. Emphasis on the “person” in “personally”. You’re not going to be looped around and around in a long phone menu when you call us. Your message isn’t going to get lost in some inbox black hole, gone and never seen from again.
At Buildertrend, you have a dedicated support team. These people are awesome, the type you want to talk to all day, every day. People like Marge. With Buildertrend, you’ll always know where to turn. It’s that simple.
Take it to the limit. Oh, wait. There isn’t one with totally unlimited, totally free training and support.
We’re not like most companies. Nickeling and diming customers when they want to level up in our program just isn’t out thing. Your dedicated customer service team is in your corner, ready to help walk you through an update or feature when you need it.
Additionally, there are two options if you want to really optimize your usage and become the Buildertrend expert you’ve always dreamed of being:
- Onsite Consulting: Let us come visit you on your turf. We’ll create a customer roadmap to success that meets your specific business needs, train your team in your office then provide follow-up support.
- Buildertrend University: Or, come hang with us at our Omaha, Neb. headquarters. This is a two-day conference that lets you experience the Buildertrend culture, get one-on-one time with your support team and attend a variety of expert-led classes.
We get it. Everybody learns differently. That’s why we’ve got options. Get all the training you could ever want – and then some.
We get everyone in the know
Succeeding in construction is all about succeeding in collaboration. Every job, every project is a team effort – from your office manager to your trades to your team.
That’s why Buildertrend customers enjoy an unlimited number of users with their account. All of these parties can separately login to help you get the job done the right way. And we’ll make it super easy to get them up-to-speed on Buildertrend super quick.
Don’t you worry about training them. We can do that for you. If they’re part of your team, then they’re part of ours, too. Ready to win together?
Support whenever you need it
Our customer service provides you all the answers you need in one handy place. But there’s more than one handy way to reach us.
Give us a ring (888-415-7128) or chat us online Monday-Friday, 8 am.-5p.m. However, we know that your business hours may not be our business hours. That’s why you can always look for more support through our 24/7 Help Desk.
This is easily accessed within the product and filled with hundreds of articles and videos highlighting best practices, feature highlights, updates and more. It’s the ultimate way to take the guesswork out of using Buildertrend.
Get the service you deserve
At Buildertrend, we like to think we’re more than just a software. More than just another vendor. More than an app on your phone.
Our customers are always our top priority. It’s the Buildertrend way.
That’s why we always strive to give our customers the support they need, want and – ultimately – deserve. If you’re still on the fence about Buildertrend, our customer service is what makes us a cut above the rest and more than worth the investment. Our Stevie is proof.
Try us risk-free today if you want to experience our service for yourself. Our award-winning team will be ready to help.
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