Pay Online button greyed out?
The Pay Online button will be available when the PO meets these criteria:
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Approved (manually or by sub)
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Assigned to a subcontractor that is ACTIVE in Buildertrend
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Not assigned to a subcontractor that is deactivated or disabled
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Assigned to a subcontractor with viewing access to the job site
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Not assigned to an internal user
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Not voided (If payments are voided, it's eligible. If the PO is voided as a whole, not eligible)
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Not fully paid
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Any required custom fields must be completed.
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$5 outstanding balance, minimum.
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Not assigned to a sub with "Hold Payments" selected in their setup
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Cannot be a negative PO
The Pay Online button will be available when the Bill meets these criteria:
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Assigned to a subcontractor that has at least one email address associated with their account or are active in Buildertrend. Has to be one or the other, doesn't have to be both
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Assigned to a subcontractor with viewing access to the job site
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Not assigned to a subcontractor that is deactivated or disabled
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Not assigned to an internal user
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Not voided
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Not fully paid
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Not assigned to misc.
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$5 balance, minimum.
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Cannot be status: Online Payment Failed or Online Payment Declined
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Cannot be a negative bill.

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