Focusing on the customer experience with Missy Scherber

Episode 97

On today’s episode of “The Building Code,” Paul is chatting with Missy Scherber, co-owner of T.Scherber, a company that provides demolition, excavating, roll-offs and hauling services in Minnesota. Missy and her husband work hard to set a new standard of service, safety and customer-based solutions in the waste and earthmoving industry.

Listen to the full episode to hear more about how Missy and the T.Scherber team do dirty jobs differently by putting customer experience in the forefront and building their brand around it.

WHAT DO YOU FOCUS ON WHEN SETTING THE STANDARD FOR YOUR COMPANY?

We definitely focus on integrity, it’s in our byline for a reason. “T.Scherber integrity in construction” is our wordmark. I’ve seen some contractors out there who just put their logo on there, and I’ve seen some who put their byline or wordmark of who they are and what they stand for. I think that’s important because it reminds your teams and your customers, this is who we are and what we stand for, hold us accountable to that. So, integrity and our customers. We’re a customer-based business. Everyone in our company is in sales and customer service, even our operators and that’s what we teach them.

HOW ARE YOU USING SOCIAL MEDIA FOR BUSINESS SUCCESS?

Everyone’s busy without it (social media), but it’s not really about right now, it’s about the future. It’s about the future buyer and will you have the voice in five years, 10 years when the millennial generation is the buying generation, and they’re spending money on you. When you’re building their homes, and their industrial buildings. So, I just saw white space and thought, here’s where we’re going to set ourselves apart.

LINKS AND MORE

Learn more about T.Scherber and their services on their website.

You can also follow along with them on social:

Missy’s Instagram

T.Scherber Instagram

Facebook

YouTube

Check out the Crew Collaborative to get involved and start changing the conversation around women in construction. You can also get involved on Instagram and LinkedIn.

Listen to “The Building Code” on YouTube! And be sure to head over to Facebook to join The Building Code Crew fan page for some fun discussions with fellow listeners.

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