Improving work culture with Rob Carlisle: Carlisle Classic Homes
On this episode of The Building Code, we’re joined by Rob Carlisle, owner of Carlisle Classic Homes. Rob shares about the culture he’s built at his company and the reasons he chose Buildertrend as his project management software.
CARLISLE CLASSIC CULTURE
Carlisle Classic Homes was voted among the top 100 best companies to work for by Seattle Business Magazine. This has a lot to do with the culture Rob has created. Rob integrated a concept he calls “Read for Reviews” where his employees must read a personal development book in time for their yearly review. Some books Rob encourages them to read are:
- Good to Great by Jim Collins
- The Boys in the Boat by Daniel James Brown
- Outliers by Malcolm Gladwell
- How to Win Friends and Influence People by Dale Carnegie
Rob says by encouraging his employees to read different personal development books, it helps them form an owner mentality which causes a ripple effect throughout the company. When employees take the time to work on personal development, it betters the process for the clients and betters themselves along the way.
After attending Buildertrend University in 2018, Rob learned how he was underutilizing the training Buildertrend had to offer. After seeing the abundance of support he could receive, he started relying on his Buildertrend team. Now, when a homeowner is confused on how to accomplish something within the Buildertrend app and a Carlisle Classic Homes employee is also stumped, Rob sets up an email correspondence between the homeowner and the Buildertrend support team to help solve any problems or confusion they have. So, not only is the Buildertrend team able to help Rob and his employees, they are able to help Rob’s customers as well!
LINKS AND MORE
Never miss an episode.
Get updates in your inbox
Proactive client communication with R.B. Gallup of Gallup & LaFitte
On today’s episode, Tom and Paul are chatting with Gallup and LaFitte about how to maintain superior customer service. Tune in to hear how.
Applying commercial processes to residential construction with Steve Tankersley
This week we are speaking about commercial processes in residential construction with Steve Tankersley of Tankersley Construction.
Finding the value in tech with Decking Sydney
On this episode, Tom and Paul are chatting with Darren Brown of Decking Sydney.