Feature Spotlight: Owner Portal with Nick Pitsch

Tom Houghton:

You are listening to “The Building Code.” I’m Tom Houghton.

Paul Wurth:

I’m Paul Wurth.

Tom Houghton:

Hey, and on this episode, we’ve got a great episode dedicated to one of our favorite features, the Owner Portal, and joining us to talk about it is Nick Pitsch, Training Coordinator here at Buildertrend. Welcome, Nick.

Nick Pitsch:

Thanks Tom.

Paul Wurth:

Hi, Nick. Happy to have you in the podcast studio. Paul. I’m happy to be here. First time?

Nick Pitsch:

On a podcast. Yes.

Paul Wurth:

Great. Yeah,

Tom Houghton:

He’s done the room before, I think.

Paul Wurth:

We’ll be gentle.

Nick Pitsch:

Yeah.

Paul Wurth:

We’re excited to have Nick.

Tom Houghton:

We are. When we’ve got a great topic for everyone today. Again, the Owner Portal is one of the best features in my opinion of Buildertrend. We’ve got a lot of features though. So they’re all kind of my favorites.

Paul Wurth:

You’ll love the Owner Portal if you are a homeowner getting a new home built or remodel done.

Tom Houghton:

Absolutely.

Paul Wurth:

Right up your alley.

Tom Houghton:

I would be logging, in all the time.

Paul Wurth:

You like information?

Tom Houghton:

I do. I think most… Everyone likes information. That’s why I think Google is so popular.

Paul Wurth:

What was that again?

Tom Houghton:

Google.

Paul Wurth:

Yeah, that’s right. I’ve heard of them.

Tom Houghton:

Yeah.

Paul Wurth:

Alphabet.

Tom Houghton:

They’re kind of a big deal.

Paul Wurth:

Yeah, they are. That’s great. We’ve got Nick here. We’re talking about the Owner Portal. The place where clients of our clients can log in to see the progress of their job up to the degree of information that, that client wants to give their owner. You may not want to share with them all the details of the job, all the nitty gritty.

Tom Houghton:

But we give you those customization options. That’s what is fantastic about this. So Nick, give us an overview. Let’s start at the very beginning, who should be using the Owner Portal?

Nick Pitsch:

Well, I honestly think any of our clients. So builders or contractors that use Buildertrend, that have an actual paying client. Maybe not a large volume production builder, that’s just building homes and later selling them. But if you’re a contractor and working directly with a homeowner, you absolutely should be using the home Owner Portal because it creates a level of transparency.

Paul Wurth:

Yeah. Transparency that, as Tom spoke to is very valuable in the eyes of a consumer in 2019. And of course that won’t be going down. That’ll only be going up, right. In every part of our life, we have access to some sort of transaction we’re doing with the company. You can log in to see your phone bill, all bills actually. Log in to see your bank accounts.

Tom Houghton:

You can pretty much do everything online.

Paul Wurth:

Is there one thing in your life that you can’t log in to see? Like you’re, there’s like an online area for?

Tom Houghton:

No.

Nick Pitsch:

I’ll tell you which one, Tom and Nick. The biggest investment you make in your home or a purchase of a new home. If you’re not using Buildertrend.

Tom Houghton:

Boom.

Paul Wurth:

Right.

Tom Houghton:

I felt like I just walked into a set up there.

Nick Pitsch:

Yeah. You did.

Paul Wurth:

Yeah. You did.

Tom Houghton:

That was a good one though.

Paul Wurth:

That was good. No. I mean, I think to touch on Nick’s point, some of our clients, again, homebuilders and remodelers, especially contractors, commercial clients. Sometimes they feel maybe a job is too short for it to be worth setting up the Owner Portal. But I would argue that because;

Paul Wurth:

1. a) It takes 30 seconds to set somebody up.

Paul Wurth:

1. b) You should be using it in your sales pitch.

Paul Wurth:

No matter what, up front, you should be saying, this is one of the reasons you should do work with me as a contractor. Because I’m going to give you access to your job, whether it’s three days or three years, and see there’s value in setting them up, even post job, right? Like putting all the information they need in there, to go back and get that information. Whether it be decisions they made like selections, colors, things like that, the documents that were important to them during the job, the photos of the job. So they don’t have to call you at a time to do that. That’s a good reason to, right?

Nick Pitsch:

Yeah. To add on to what you’re saying, Paul. In my experience, working with our clients, when they first sign up with Buildertrend, most contractors are telling us the reason they’re looking for a project management software is to improve communication. Either internally or with their clients because they’re busy. It’s an extremely busy industry. So, once you give that contract, a lot of times the homeowner is just kind of left in the dark. And they have to ask for updates instead of just having them provide it to them.

Paul Wurth:

Correct.

Nick Pitsch:

And then that back-and-forth communication takes more time, that the builder could be using towards the project. So to your first point, the home Owner Portal is very easy to set up. You can have default options, kind of what Tom said earlier, and you choose what level of transparency. How much information you want to share with the homeowner when they get logged in. But your third point was after the project’s complete, the homeowner can continue to have access to that portal. They can log in, they can even enter warranty claims there. Which will cut out emails, phone calls, and other communication, if there’s some sort of defect down the road after the builders moved on to another project.

Paul Wurth:

Yeah. That’s a great point. And great sub feature of the Owner Portal. Communication is the number one thing people complain about, in the construction industry. From a client point of view, is that they don’t feel like they got communicated clearly enough or often enough around the schedule of their jobs, some of the milestones and what to expect. So the client portal is an easy way to do that. But more importantly, it keeps a record of said communication. Which if you don’t do a good job, that could really get you when it comes down to legal problems or dispute you have during or after the job. There’s oftentimes our clients come to us and say, “This type of accountability and tracking the who said what, when, and time and date stamps have really helped them with their liability.” Right?

Nick Pitsch:

Yeah. You’re absolutely correct. I mean, there’s agreements that can be formed between a Buildertrend client, the contractor and their homeowners. Be it the actual contract, the sales contract for the build itself, change orders and selections even. And like you said, those are date and timestamped, since Buildertrend has a secure website where an individual has to have a username and password to get into it. It’s also recording the individual, that’s performing that action and requiring a signature, has legal disclaimer, language and all that’s included. So…

Paul Wurth:

Yeah, that’s a good point. Let’s dive in. Let’s hop on the diving board. Let’s dive right into the features that are found in the Owner Portal.

Tom Houghton:

There’s a lot of features to cover here. So like you said, change orders. I mean, you can give access, these are all things you can give access to. You don’t have to show these. But change orders, schedules, to-do’s. Because you can have homeowners complete To-Do’s, you can assign them.

Nick Pitsch:

They can create their own to-do.

Paul Wurth:

Let’s go through that. So, the most widely used part of the Owner Portal, in my opinion, and I think the data we have would back this is, being able to upload and share photos with your owner, with your client during, and even after the job. Right?

Tom Houghton:

Yep.

Nick Pitsch:

Absolutely.

Paul Wurth:

And that’s front and center in the Owner Portal. When you check that out, we’ll probably give you like a screenshot of that in the show notes. And one of the neat things, when you share certain photos, because again, you don’t have to share them all. When you share those… When somebody clicks on those photos, there’s some really cool options within that pop-up, right?

Nick Pitsch:

Right. From the homeowner side of it. When they look at those, the photos that are shared with them, they can do a number of things first and foremost, they have the ability to add comments. So the open communication remains right there. And the beauty behind comments in Buildertrend. And it’s almost a universal feature, is that if I’m looking at a photo of maybe some cabinets that have been installed and I have a question, adding that comment is adding it directly to the photo. So the dialogue takes place with the item where the question or additional information lies. So you’re not having to piece it together later down the road. It’s all taking place in the right spot.

Paul Wurth:

Dialogues. Dialogue is better than what I say. Usually I try… When I explain it’s like the, he said, she said.

Tom Houghton:

Yeah, dialogue’s a little cleaner.

Paul Wurth:

That’s better.

Tom Houghton:

Yeah. That’s why Nick is our Training Coordinator right there.

Paul Wurth:

That is why.

Tom Houghton:

That’s absolutely right.

Paul Wurth:

We’ll get into his role too.

Nick Pitsch:

There’s more to the photos, too.

Paul Wurth:

There are, yes.

Tom Houghton:

Wait, there’s more.

Nick Pitsch:

Wait, there’s more Paul.

Paul Wurth:

That’s a Hollywood thing.

Tom Houghton:

That’s me.

Paul Wurth:

There you go.

Tom Houghton:

Call now.

Paul Wurth:

What?

Tom Houghton:

Call the podcast hotline.

Nick Pitsch:

So the homeowner also has the ability to share those photos that they like via their social media accounts. So right within any individual photo that the builder has provided them in their Owner Portal, they can go in and share that on Facebook or Twitter, put it up on Pinterest as well. So it gives them the opportunity to share with friends and family, this, like Paul said at the beginning of show, this large investment that they’re making in their life and their family, with people that they care about, by pushing pictures out, socially.

Tom Houghton:

This is one of my favorite features, because it is free marketing for your company. I mean, the goal of any time you’re working with somebody, you want a happy customer. And happy customers, you want them to share that experience. And Buildertrend makes that easy to do with these social integrations right there in the Owner Portal. So they can share them to their Facebook account. And instantly your company has marketing that is out on somebody else’s page. We talk about this a lot in my class that I teach at Buildertrend University. And again, I can’t stress how important this is to be using this feature to leverage that marketing for your company.

Paul Wurth:

Sure. Did you know though that by sharing your photo on Facebook, you’ve just shared it to a place that has 360 million active users. That’s a powerful network.

Tom Houghton:

That’s a very big network.

Paul Wurth:

Huge. Very big.

Tom Houghton:

Yeah. Very big.

Nick Pitsch:

One other thing on the photos.

Tom Houghton:

Yes.

Nick Pitsch:

Because I think homeowners really do love pictures that get shared with them.

Tom Houghton:

Absolutely.

Nick Pitsch:

Through the Owner Portal, if I’m a client of a builder and I have access to Buildertrend, I can actually set up guest access. So my friends and family would be given their own unique username and password, that they can log into to my Buildertrend account. But our engineers have designed it in a way that the guest access, they only can see photos and the building schedule. They can’t see any financial information or other things that you wouldn’t necessarily want to share with friends and family. It just gives them access to your pictures that your builder has shared with you.

Paul Wurth:

Yeah. That’s a little done feature. So you’ll find that in the setup cogwheel when you’re on the Owner Portal and it says guest access takes two seconds to set up.

Tom Houghton:

So when uncle Tom wants to see the status of the cabin, you can just give him guest access.

Paul Wurth:

There’s a lot of levels.

Nick Pitsch:

Yeah. True Tom.

Tom Houghton:

What else you got for us, Nick?

Paul Wurth:

There’s a lot.

Tom Houghton:

There’s a lot going on here.

Paul Wurth:

Photos is probably the most widely used, but what’s another good one Nick, that you’d see.

Nick Pitsch:

Well, kind of in the same stream of thought would be daily logs.

Tom Houghton:

Sure. Right.

Nick Pitsch:

Check your progress reports. Some of the clients that I’ve talked to, they’re visit us here in Omaha, BTU, that use Daily Logs really well. I even heard someone say they have like a communication promise with their clients in their contract where, on Tuesdays and Thursdays, the homeowner can… Assume that they’re going to get a daily log on those days. So it’s going to eliminate the homeowner, reaching out for updates. Because they know, two days a week, they’re going to get a daily log that notes, photos, videos, even weather conditions. That’s a pretty solid feature that I think a lot of homeowners really appreciate. Because it’s encompassing, what’s taken place this day or this week and it shows them a great deal of information all in one spot.

Tom Houghton:

And again, back to the Daily Logs. When you’re creating those, you have the option at the end of the log to specify who you want to share that with. So let’s say you, you don’t want to share something with the owner. You can obviously uncheck that in the Daily Logs. So that way it doesn’t go to the Owner Portal. So they won’t see it there.

Nick Pitsch:

100%. Daily Logs are really easy to create as a contractor. And with everyone having smartphones these days and with our mobile app, daily logs can take a minute to create, because you use talk-to-text, record a video, weather conditions. And you can have a daily log that’s for your internal records, and then create kind of a nice customer facing daily log that you’d send out to the client. And that’s going to be in the Owner Portal. Those two actions would probably take you up three minutes, tops.

Paul Wurth:

Yeah. We like to coach our users on doing that on a regular basis, whether that’s weekly, biweekly, or monthly. I would recommend weekly. Like on a Friday makes a lot of sense. But what’s really cool is you can actually use our to-do’s feature to remind yourself every Friday and or somebody, a user in your account to do this. Just create a recurring to-do. There’s a recurring option.

Paul Wurth:

That’s a little tidbit for the users listening out there. So some other cool things, in a different category would be the financials of the job. That’s something you’d be able to share through the portal, which obviously people are interested in. So not only would… It could be like an overview of sort of where we’re at on the job progress, the original costs, any change orders or selections, overages that we have, minus any payments they’ve made. But you can also get into really the full budget if you want to.

Nick Pitsch:

Yeah. So first item you talked about, I believe is a job price summary, so the homeowner has access to that right from their summary page, right when they get logged into the program. And like Paul said it, it gives a full breakdown. It shows the contract price, plus any selection choices or change orders that the client has agreed to so that you can easily, and in one click as a homeowner, see your financial commitment to the builder, based upon the decisions you’ve made. Second part you said there, the financial information, you can receive invoices as the homeowner through the software. Like we talked about it earlier, everything that you own or do, you can access online. And with our online payment feature, the homeowner can actually make payments to the builder through Buildertrend. So either using e-check or credit card, they have the ability to log in a Buildertrend. Like you would any other account that you have and simply make a payment.

Paul Wurth:

Yeah. We’ve partnered with the Chase bank subsidiary to do this. And so if you’re listening and you haven’t activated your online payments, there’s a pro services team here at Buildertrend. So just call your coach, contact your coach and they’ll hook you up. It’s a great service, not only for the consumer, where it makes it very convenient for them to pay for their project. You get paid faster, but you can also reverse that and pay your subcontractors and vendors through a purchase order area. Which we’ll do as a special one as well.

Tom Houghton:

That’s right.

Nick Pitsch:

Each Buildertrend client, each builder, has their own dedicated payment consultant. So that payment consultant will walk you through if you’re one of our clients. Walk you through how to set up your online payment system, share best practices with you. And also help not only get subcontractors, but also the homeowner set out too. They’ll get on the phone with the client, the homeowner and walk them through the setup and make sure that they feel comfortable using it.

Tom Houghton:

Awesome. Let’s wrap up with maybe your favorite… What’s something that maybe most people don’t know or maybe your favorite feature of the Owner Portal?

Paul Wurth:

Me or Nick? Nick?

Tom Houghton:

Nick. Yeah. The listeners want to hear from Nick.

Paul Wurth:

Not me. Got it.

Nick Pitsch:

Well, I got a couple.

Tom Houghton:

Lot of pressure.

Nick Pitsch:

Yeah. Well, we’ve already talked about Daily Logs. I think that’s major. But Change Orders, I think is 100% necessary to be used by contractors with their homeowner. Because again, it’s that safeguard against, like Paul said the, “he said, she said”, at the end of the project, when it comes down to invoicing for the final amount too, it can be signed off on the mobile app, as well. I think that’d be another one of my favorite features, is that your homeowner has access to all they need wherever they’re at. Just pull out your iPhone or your Android device and, homeowner can log in and access that stuff.

Nick Pitsch:

We actually have one of our customer success coaches prior to working here, she and her husband built their new home and their builder used Buildertrend. And so she speaks a lot to her experience using the mobile app and she’d go through and make Selections, when she’s sitting at a doctor’s appointment with her kid or something like that. So just the freedom to have that information and share and make approvals when you need to.

Tom Houghton:

That’s awesome. And yeah, we’re definitely not making this up. We’ve got testimonial videos that we’ll put in the show notes, from actual customers of our clients and their experience with the Owner Portal. I mean, it’s a game changer for sure. So yeah.

Paul Wurth:

Can I get, can I go?

Tom Houghton:

Oh, you want to get asked the question too?

Paul Wurth:

I have two tips. How about this?

Tom Houghton:

Ooh, two tips.

Paul Wurth:

PW’s tips.

Tom Houghton:

Ooh, two new segment.

Paul Wurth:

Like to welcome you all to a new segment. PW’s tip corner on the Owner Portal. There’s two. And these are kind of unique ones, Nick. So not too long ago. When we released a new feature on the Owner Portal, which was essentially the profile pic of the actual clients. So the idea would be when they signed in, there could be a picture of the couple. We get their picture and they can see themselves as personalized to them. Well, sometimes you don’t have that. Right?

Tom Houghton:

Right.

Paul Wurth:

So our coaches will give some tips to our users. Like, hey, if you’re doing a new home take a picture of the empty lot, put it there. Or the design of the home. Put that there.

Tom Houghton:

Oh that’s good.

Paul Wurth:

There’s another way to look at it too, which I love. One of our clients actually puts a picture of the Project Manager. That’s going to be their contact.

Tom Houghton:

Yeah, that’s good.

Paul Wurth:

So they see a friendly face. They know who they’re working with. Another great one is in the video section of the Owner Portal. Create a welcome video for your business, introducing the client to your entire team. So take a video of everybody in your team, could even be an informal video. Like you’re just walking the job and specific to that job site. Said like, “Hey Susie and Sam, can’t wait to work with you guys. Here’s Tom, your Project Manager. Here’s Nick your Designer. We can’t wait to work for you”. Have it ready for them, the video takes 30 seconds. And it’s very personalized.

Tom Houghton:

You speak like you’ve come to the, build your brand with video class, before.

Paul Wurth:

What’s that?

Tom Houghton:

The class, we talk about that all the time.

Paul Wurth:

Which class?

Nick Pitsch:

Tom has a class at Buildertrend University called, “Build Your Brand with Video.” It’s true, you two do talk about that?

Tom Houghton:

We talk about that all the time. Templatizing that, so that way when they log in first to the Owner Portal, it doesn’t look empty. They’ve got some content. And again, we talk about how they can use that video that you create to share that on social media. And again, that’s just free marketing for you.

Paul Wurth:

That’s great.

Nick Pitsch:

To add to the video idea, which is great. I can tell you came up with that.

Paul Wurth:

Thank you very much. Appreciate that.

Nick Pitsch:

In Buildertrend the builder actually, when they’re working with videos has an area called global videos. Right so that’s …video storage, it’s not job specific. And you can put that marketing video in a folder in your global videos and share at once. You just set a permission level for your homeowners to be able to see that folder, any job you create moving forward, your owner will have access to that video. So it’s going to save you time to uploading that. And yeah, I think that’s a great idea.

Paul Wurth:

Set it and forget it. Hey, if, if anybody does this right after listening to this, email us at podcast@buildertrend.com and tell us your story, let us know or even send us the video. We’ll share it on the show notes and things like that. I think that’s a great tip for everybody.

Tom Houghton:

Agreed. Absolutely. Awesome. Nick, thank you so much for sharing your knowledge of the Owner Portal with us. You have a lot of knowledge. So we’ll try and use that to transfer into talking a little bit more about you.

Nick Pitsch:

Sure.

Tom Houghton:

We didn’t do a fantastic job introducing you at the very beginning. But you have been around Buildertrend for quite a long time. I think.

Nick Pitsch:

Yeah, I have. I’ve been in this and our previous two offices. I started as an employee here in 2014, five and half years ago.

Tom Houghton:

That’s pretty good.

Nick Pitsch:

Six years in this spring.

Tom Houghton:

That’s a good run.

Nick Pitsch:

It’s been a good time.

Tom Houghton:

Well, let’s ask you some fun fact questions, if you don’t mind.

Paul Wurth:

Tom’s favorite segment.

Tom Houghton:

That’s right. Nick, so you are a self-proclaimed Building Code, super fan. And so what we’re curious, to two-part question here. What has been your favorite episode? And why do you love “The Building Code” so much?

Nick Pitsch:

So let me answer the second part first.

Tom Houghton:

Okay.

Nick Pitsch:

Entertaining show, you guys do a good job. I enjoy the dynamic between you two.

Tom Houghton:

Oh, thanks.

Nick Pitsch:

Yeah.

Paul Wurth:

Appreciate that. Thank you.

Nick Pitsch:

Favorite show, wow. They’re all pretty good. Maybe I can spin this and say favorite part of the show. I really enjoy kind of the background story of like when you’ve interviewed our clients, like where, how they got started. Can’t remember who it was, but there was somebody that was, did commercial building and on the side it was like doing carpentry. Was it… I’m not sure who it was. I’m not a 100% sure. I think it was somebody out of Boston.

Paul Wurth:

Oh, Nick from NS Builders. [crosstalk].

Nick Pitsch:

I just thought that, the stories that our clients have about how they have kind of grown these successful businesses, I just find those a really good listen. It’s interesting to see the drive and sometimes you… Much like Buildertrend, you have an idea and a passion and you just kind of have to gut it out for a while. Then you end up on the other side with something pretty awesome.

Paul Wurth:

Yeah. We talk about that a lot with all of our guests, is like, when did you make the jump to start your own business? I think that’ll really interesting. The leap we say.

Tom Houghton:

That’s a good one. Next up, I wanted to ask you, one of your roles here or your main role here at the company, is to train all of our Customer Success Managers.

Nick Pitsch:

It’s a fact.

Tom Houghton:

I’m glad that my facts are factual here. So can you give a little background on that role, what you do here?

Nick Pitsch:

Yeah, absolutely. So myself was a Customer Success Coach for three and a half years or so. And for the last two years, I train our new employees that started in the Customer Success Department to be our coaches. Who essentially are the individuals that our clients speak to on the phone. And they teach our clients how to use the software and best practices. That training program, usually we have classes of employees from maybe eight to 12 people at a time. And it’s about eight weeks of curriculum. So we have to learn the entire software in and out, become experts of it and then learn how to train clients. So it’s fun. Kind of lucky that I get to work directly with vast majority of the people that work in our department, and spend their first eight weeks of work with them.

Tom Houghton:

Sure. It’s an important role and we’re really glad we’ve got you in the position there. I think you do a fantastic job and we have a really great team in the Customer Success Department. So that’s a part of a testament to your hard work there. So thanks for that.

Nick Pitsch:

Yeah. Thanks Tom.

Tom Houghton:

So outside of training and being an avid podcast listener, what’s your top favorite hobby, thing to do outside of work?

Nick Pitsch:

Oh, man. Wow. I don’t know lead a terribly exciting life outside of work. Unfortunate, bad as it may sound.

Tom Houghton:

We’ll be the judge of that.

Nick Pitsch:

My favorite thing to do… I like sports. Living at Nebraska, this time of the year I usually go to Lincoln on Saturdays, in the fall for Husker football games. But the vast majority of my time is spent with my wife, my two girls. I have a two-year-old and a five-year-old. So I end up in a trampoline or on a swing set or rolling down a hill or something like that. That’s where most of my time is, if I’m not here with you guys trying to make the company better.

Paul Wurth:

Well, that’s a really great like image there. It could be a whole commercial just set it up, peppy music and Nick jumping in the trampoline. On a swing, rolling down the hill.

Tom Houghton:

Fantastic.

Paul Wurth:

I have four girls, so yes, I do.

Nick Pitsch:

You got that bum ankle a while back, like jumping on a trampoline, we’re getting older.

Paul Wurth:

It’s a very dangerous situation. All the things you just said are very dangerous for it. I go rolling down the hill.

Nick Pitsch:

I should have just said, I go home and take risks.

Tom Houghton:

Yeah. You’re a risk-taker.

Paul Wurth:

Jumping on trampolines, rolling down the hill. You have a very exciting life.

Tom Houghton:

Wow. Okay. Well that was that… Those are three questions right there.

Paul Wurth:

There it is.

Tom Houghton:

So, we did it. Maybe there’s a bonus question.

Paul Wurth:

Do you have one?

Tom Houghton:

Yeah, of course. I always have one in the back pocket, just in case. What was your first job?

Nick Pitsch:

Very first job.

Tom Houghton:

Very first job

Nick Pitsch:

Landscaping, actually. I really enjoyed it too. It’s kind of nice to work outside. That was in high school during the summers. Yeah. I was a landscaper in Lincoln.

Tom Houghton:

Nice.

Paul Wurth:

How about you, Tom? What was your first job?

Tom Houghton:

My first job, I worked at a movie theater.

Paul Wurth:

That’s so on brand.

Tom Houghton:

It’s so on brand for me.

Paul Wurth:

Unbelievable. Good.

Tom Houghton:

What about you, Paul? Wait a second. This is not supposed to be our episode.

Paul Wurth:

I know. Slinging popcorn.

Tom Houghton:

Flinging popcorn?

Paul Wurth:

Slinging it.

Tom Houghton:

So I was swinging, yeah. Here you go. Popcorn, popcorn. You get popcorn. $9, $10. [crosstalk]. They hated it when I did that. Stop give us free popcorn [crosstalk].

Paul Wurth:

What was my first job? I worked at a golf course, I think was probably my first job [inaudible 00:27:09].

Tom Houghton:

I would say that’s on brand for you too.

Tom Houghton:

You want to change?

Nick Pitsch:

Yeah, there was one before the landscape.

Paul Wurth:

Okay. Let’s hear it.

Nick Pitsch:

When I was younger, my mom owned a bookstore with a friend in Lincoln, Nebraska. And on the weekends sometimes they’d have like a special event where they read a certain like child book series. So me, and my younger brother would get a dress up in those big costumes. Kind of like a mascot costume. And we were in our teens, but then we’d have kids jumping all over us and knocking the head off, you’re sweating in there but…

Paul Wurth:

This one is terrible.

Tom Houghton:

I would’ve stuck with landscaping.

Paul Wurth:

Did she pay you?

Nick Pitsch:

Yeah.

Paul Wurth:

Oh nice. My parents wouldn’t have paid me. [crosstalk]. You’ve just incriminated your mother here.

Nick Pitsch:

What’s the statute of limitations on that.

Paul Wurth:

I’m not sure. I’m going to talk to a lawyer.

Nick Pitsch:

Cut that too.

Tom Houghton:

Maybe this won’t even make it.

Nick Pitsch:

I don’t know. We’ll see.

Paul Wurth:

Whoopsie daisy. Sorry Mrs. Pitsch.

Tom Houghton:

Nick. Thank you so much for joining us on “The Building Code” today to talk about the Owner Portal. We had a great time getting to talk about that feature, but also getting to know you a little bit. So thanks for sharing.

Nick Pitsch:

Yeah, my pleasure. Thanks for having me.

Paul Wurth:

Appreciate, Nick. Appreciate all your hard work that you’ve done here over the years. You’re a great employee of Buildertrend and we couldn’t do it without you.

Nick Pitsch:

Thanks, Paul.

Paul Wurth:

You bet.

Nick Pitsch:

Same to you.

Speaker 4:

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