Buildertrend spotlight: Eric Fischer, director of product | Episode 29
On this episode of The Building Code, Paul and Tom discuss all things Buildertrend with our Director of Product, Eric Fischer. In previous department spotlight episodes, we’ve gotten to know a certain team within our company, but we’re doing things a little differently this time … this episode is dedicated to the software itself!
The Importance of Customer Feedback
Customer feedback is a necessity for the development and continuous improvement of Buildertrend. Seriously, though, we’re not sure how we’d move forward without it. Eric explained that the product team’s main focus is listening to clients and making sure the product is completely taking care of their needs. Since our employees work from Buildertrend HQ, (not out on a jobsite), the best way for us to continuously improve our software and make sure it fits the needs of our clients who work on a jobsite is to ask for feedback and listen to them!
There are a few ways we gather customer feedback. If you’re a client, you can participate in our forum where you can see ideas that others have submitted, as well as vote on your faves. You can also go straight to your Buildertrend Coach with any feedback you have. In addition, we’re always listening on social media!
Buildertrend Updates and New Features
Customer feedback helps lead to new features and updates within the software. An exciting new feature update on the horizon has to do with our QuickBooks integration. Essentially, clients will have the ability to push expenses from QuickBooks to Buildertrend, which will allow field managers and project managers to access their budget and estimates at all times. This feature update is coming in early September, so keep an eye out!
Of course, our hosts and guest had to throw out a few ideas of their own for new features, such as Augmented Reality (AR). Tom was recently inspired at Ikea. His AR idea? A builder could use the Buildertrend app to present countertop selections to the homeowner, then point their phone or tablet at the counter surface for the client to view the different options in 3-D. In Tom’s layman terms, “… it’s taking reality and augmenting it.”
Is this something Buildertrend will add to the software? Eric said, “Down the road, yes.” AR is not something we are currently working on, but it is something we would like to add.
Podcast Updates and New Features
Speaking of new features … we have a fun new feature being added to The Building Code! If you want to share a suggestion for a featured guest, ask a question about Buildertrend, or have a topic you want us to cover on the podcast, you can now call us directly and leave a message at (402) 596-6437. Please make sure to tell us your name, and you may even hear yourself mentioned on the podcast!
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