Buildertrend Community Terms of Use

Last updated: March 6, 2026

These Buildertrend Community Terms of Use (“Terms”) govern your use of the Buildertrend Community website, including but not limited to https://community.buildertrend.com/ (the “Site”), and your participation in the Buildertrend Community Program (the “Program”) provided by Buildertrend Solutions, Inc. (together with its affiliates, “Buildertrend”).

By accessing the Site or participating in the Program, you agree to these Terms as well as Buildertrend’s Terms and Conditions, Privacy Notice, and the Community Guidelines (collectively, the “Agreement”), which are hereby incorporated by reference. If these Terms conflict with Buildertrend’s Terms and Conditions, Privacy Notice, and/or Community Guidelines, these Terms will control to the extent of the conflict.

Subject to the terms of the Agreement, Buildertrend grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable limited right and license to access and use the Site and participate in the Program. Buildertrend may terminate this license at any time.

By accessing the Site and/or participating in the Program, you acknowledge and agree that content and materials posted or made available by Community members on the Site, at Program events, or otherwise in connection with the Program is developed by other Buildertrend Community members and contains their opinions and experiences, and is not created by or under the control of Buildertrend. The views and content shared in the Program or on the Site are those of our Community members and may not reflect Buildertrend’s official perspective or be endorsed by Buildertrend.

1. Your Content

By uploading, creating or distributing any content, materials, data, text, software, files, messages, and other information on or in connection with the Site or Program (your “Content”) you represent and warrant that:

Your Content does not violate the terms of the Agreement;
You have all rights and authority necessary to share your Content and make it publicly available; and
Your Content does not contain the confidential or non-public information of any other person or entity.

Without limiting the licenses granted to Buildertrend in the Buildertrend Terms and Conditions, by posting or making available your Content to Buildertrend or other Community members on the Site and/or in connection with the Program, you grant to Buildertrend and to each other Community member a perpetual, non-exclusive, irrevocable, worldwide right to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content. This license continues even if you stop using the Site and/or participating in the Program.

You are solely responsible for your Content, including any personally identifying information it contains. Buildertrend is not responsible or liable for any user content on the Site or distributed in connection with the Program. Buildertrend reserves the right to pre-screen, monitor, and remove any content from the Site or exclude Content from the Program for any reason or no reason.

2. Acceptable Use

You agree to abide by the Community Guidelines and the following terms when using the Site and/or participating in the Program:

Do not interfere with or disrupt the Site.
Do not use manual or automated software, devices, scripts, or other means to access, scrape, crawl, or spider the Site or any related information.
Do not use bots or other automated methods to add or download content to the Site.
Do not frame, mirror, or otherwise simulate the appearance or function of the Site.
Do not send spam or other unwelcome communications to others.
Do not misrepresent your identity or affiliation with a person or entity.

3. Responsible Use of AI

The growing rise in the use of artificial intelligence (AI) tools means that people around the world are making use of automations and applications that help us work more efficiently. Keep in mind the following guidelines and requirements when using AI in connection with the Buildertrend Community Site and/or Program:

You must read and revise any content created using AI tools before you post it and ensure that it accurately reflects your own experience using your own authentic voice.
Ensure that all posts are not off-topic and that they reflect relevant, accurate information of use to our Buildertrend Community and in line with the Community Guidelines.
Do not exclusively use AI tools to generate your posts, as this over-reliance on these tools can lead to content that is uninteresting for other members and does not reflect the diversity in thoughts, opinions, and experiences of our Buildertrend Community.
Do not use AI applications to provide step-by-step instructions on how to accomplish something within the Buildertrend platform or products.
Do not use AI applications to generate or post factually incorrect or false information about the Buildertrend platform or product capabilities, or other information about Buildertrend or its offerings.
You are required to use all AI applications in compliance with these Terms, the Community Guidelines, and all other applicable Buildertrend policies, as well as all applicable laws, rules, and regulations. For example, it is prohibited to use AI applications in a manner that violates the privacy rights of others or to generate content that infringes on the intellectual property rights of another person or entity (e.g., copyrighted material).
If you have questions about the responsible use of AI in our Buildertrend Community, please contact us at community@buildertrend.com.

4. Event Terms

By registering for, attending, promoting, or helping to put on any in-person or virtual events held on the Site or in connection with the Program (each an “Event”), you agree to the following terms:

4.1 Event Changes. Event hours, schedules, speakers, and activities are subject to availability, and may change or be cancelled without notice. When you register for an Event, you receive a revocable license to attend the Event.

4.2 Event Recordings; Ownership. By attending a Community Event, you hereby agree that Buildertrend and its agents, designees, licensees, and assigns shall have the right to photograph, record, and otherwise capture images, audio, and video at and of the event, including, but not limited to, your name, image, likeness and voice contained therein (“Recordings”). Buildertrend and its agents, designees, licensees, and assigns for commercial and non-commercial use, in any and all media now known or hereafter developed, as Buildertrend may determine in its sole discretion, and by all known or unknown means of exploitation, in particular by digital or online transmission (such as the Internet) or broadcasting, or in any other media without this list being limitative, in perpetuity, for the following purposes: (a) report on, publicize, promote, market and advertise the Event or other events or promotions; (b) for Buildertrend’s internal business purposes; and (c) to market, promote and advertise the businesses, products, and/or services of Buildertrend. Buildertrend shall own all rights to the event branding, the Recordings, and the results and proceeds therefrom, worldwide, in any and all media (whether now known or hereafter devised). You hereby unconditionally and irrevocably waive, in favor of Buildertrend, any and all moral rights or similar rights you now have or may hereafter acquire anywhere in the world in relation to your appearance in the Recordings.

4.3 Publicity. You hereby grant to Buildertrend and its agents, designees, licensees, and assigns the right to use your name, image, likeness, voice, company name, biographical information, performance, persona, and indicia of identity for advertising, marketing, promotion, press and public relations materials, and any other purpose, in all media now known or hereafter developed, including any Recordings. You hereby acknowledge and agree that you will have no right to review or approve such use.

4.4 Virtual Events. When you attend a virtual event or webinar, you acknowledge and agree that the Event may be recorded, and any recordings, stills, and other information captured from such virtual event shall constitute “Recordings” as defined above.

4.5 Assumption of Risk. You hereby assume all risk incidental to attendance of any Event and participation in all related activities, including, but not limited to, personal injury and loss or damage to property that occurs at the Event. You further acknowledge and agree that the Buildertrend and the venue owner are not responsible for lost, stolen or damaged personal property.

4.6 Release of Liability. You hereby acknowledge that there are hazards and risks of physical injury or illness to attendees of any event and that not all such hazards or risks can be fully eliminated. By registering for and/or attending the Event, to the extent permitted by applicable law, you freely and voluntarily agree to assume the full risk of bodily injury or property damage, regardless of severity, or death that you may sustain as a result of attending the Event, whether or not caused by the negligence or gross negligence of Buildertrend or any other participant of the Event, or their respective agents, designees, licensees, or assigns at the Event.

You hereby release Buildertrend, the venue owner, and each of their respective parent, subsidiary and affiliated entities and each of their respective owners, officers, directors, employees, contractors, agents, designees, volunteers, licensees, representatives, heirs, next of kin, spouses, guardians, legal representatives, executors, administrators, successors and assigns (collectively, the “Released Parties”), from and against any and all claims, liens, agreements, contracts, actions, suits, costs, attorneys’ fees, damages, judgments, orders and liabilities of whatever kind or nature in law, equity or otherwise, whether now known or unknown, suspected or unsuspected, and whether or not concealed or hidden (collectively, the “Released Claims”) arising out of or in connection with your presence and/or participation in the Event or activities associated with the Event, whether occurring before, during or after the Event, or the Released Parties’ exercise of any rights granted by you in the Agreement, including, without limitation, claims for any injury, illness, damage, loss or harm to you or your property, or your death, or any injury, illness, or disease, or that of any third parties. The Released Claims shall include, but are not limited to, those based on negligence or gross negligence of any of the Released Parties or any of the other participants in or at the Event, wrongful death, personal injury, infliction of emotional distress (both negligent and intentional), products liability, breach of contract, fraud, fraudulent inducement, fraudulent concealment, breach of any statutory or other duty of care owed under applicable laws, or loss of earnings or potential earnings.

4.7 Limitation of Liability. The Released Parties (as defined above) shall not be liable to you or any third party for, and you hereby knowingly and expressly waive all rights to seek, any direct, indirect, incidental, special, or consequential damages of any type, and any rights to have damages multiplied or otherwise increased, arising out of or in connection with the Event, the Recordings, and related activities, even if the Released Parties have been advised of the possibility of such damages, and regardless of whether the claim is based upon any contract, tort, or other legal or equitable theory. To the full extent permitted by applicable law and without limiting the foregoing, you expressly agree that the Released Parties will have no liability whatsoever for: (i) personal injury or property damage, of any nature, whether arising in contract or tort, resulting from your access to the Event; (ii) any errors, mistakes, inaccuracies, or omissions in any content, materials, or Recordings; or (iii) any lost, stolen, or damaged property. The limitations in this section will apply even if any limited remedy fails of its essential purpose.

The Released Parties’ aggregate liability arising out of these Terms, your registration, and your attendance at the Event will not exceed one hundred U.S. Dollars (USD $100.00). Some jurisdictions do not allow the exclusion or limitation of damages, so these may not apply to you. In such cases, the Released Parties’ liability will be limited to the fullest extent permitted by applicable law. Attorneys’ fees will not be awarded or recoverable under any circumstances. Events are provided “as-is”, and Buildertrend disclaims all warranties (express or implied) regarding all Events.

4.8 Event Content. You shall not record any portion of an Event or use content from an Event without the permission of its owner. Views expressed by Event speakers and other Buildertrend Community participants are their own and Buildertrend does not accept any responsibility for, nor endorse, such views.

You are fully responsible for any photographs or other recordings you create while at an Event, and you hereby agree to indemnify and hold harmless the Released Parties (as defined above) from and against any and all claims, liabilities, and expenses (including attorney’s fees and costs) incurred by the Released Parties arising from or related to your recordings, including, but not limited to, a claim that such recordings violate or infringe the rights of an Event attendee or other third party, including, but not limited to, such third party’s copyright, trademark, trade secret, rights of privacy or publicity, or other personal or proprietary right.

4.9 Health and Safety. The health and safety of all Event attendees are of utmost importance. Buildertrend may take any action that is necessary (in its sole discretion) for the protection of the Event, participants, and/or or any other person or entity, including, but not limited to, imposing additional restrictions and/or changing the Event format (or any portion thereof) to a virtual event in order to protect attendee health and safety.

4.10 Right of Refusal. Buildertrend reserves the right to deny entry to an Event or remove any person from an Event who: (a) is behaving or threatening to behave in a manner in which Buildertrend, in its sole and absolute discretion, consider to be disorderly, offensive, or disruptive of the event, or that violates these Terms or the Community Guidelines; (b) uses harassing, discriminatory, vulgar or abusive language; or (c) seeks access to the Event for commercial purposes or to advertise or market to attendees. By registering for or attending an Event, you represent that you have accurately represented any corporate affiliation, do not work for a Buildertrend competitor, and do not intend to use information presented at the event for competitive purposes.

5. General Provisions

5.1 Access. You must be at least 18 years old to create a username and post to the Site. Buildertrend may suspend your access to the Site, suspend or delete your account, or remove any of your Content from the Site for any reason at any time. Buildertrend will have no liability for removing, modifying, or continuing to display any content on the Site.

5.2 Modification. Buildertrend may change, add, or remove any part of these Terms, and any part of the Site or Program at any time. The current version of these Terms will be posted on community.Buildertrend.com and is effective as of the effective date posted above. Your continued use of the Site or participation in the Program following any changes to these Terms constitutes your acceptance.

5.3 Intellectual Property. Your use of the Site or participation in the Program does not give you any intellectual property rights to the Site or its content, the Program, or Buildertrend’s services, logos, name, and/or products.

5.4 Notices and Communications. You agree to receive notices and other communications from Buildertrend in connection with the Site and the Program. You must keep your contact information current.

5.5 Feedback. On the Site or otherwise in connection with the Program (including at virtual or in-person Events), you may share or submit certain Feedback to Buildertrend. For purposes of these Terms, “Feedback” means your responses, suggestions, and ideas regarding any released or unreleased product or feature, including feedback regarding features, functionality, usability, specifications, architectural diagrams, APIs, pricing and related information, software or hardware compatibility, interoperability, performance, bug reports, test results and documentation requirements, and ideas for improvement or enhancements. You may submit Feedback to community@buildertrend.com. You hereby agree that Buildertrend may use your Feedback for any purpose and in any way on an unrestricted basis.

5.6 Dispute Resolution: These Terms and any disputes arising under them will be governed by the laws of the State of Nebraska without regard to its conflict of laws provisions.

5.7 Termination. Buildertrend may terminate your access to the Site or Program at any time if you violate any terms of the Agreement, or for any other reason, at Buildertrend’s discretion. If your access is terminated, either by Buildertrend or by you (via cancellation or deactivation of your account), you agree that you will lose your right to use and access the Site and Program, your user account may be deleted, and you may lose access to your Content. If your account was previously disabled for violation of the Agreement or other Buildertrend policies, you may not be able to create a new account.

5.8 No warranty; Limitation of Liability. Buildertrend provides the Site and Program as-is, with no warranties of any kind. Buildertrend does not guarantee the accuracy, adequacy, or quality of any content on the Site or through the Program. Any responses or information provided by Buildertrend or Buildertrend employees are offered without warranty of any kind. Buildertrend is not liable for any damages, injury, claims, or losses resulting from (i) your use of the Site or Program or any content made available on or through the Site or Program; (ii) other users’ use of the Site or Program; or (iii) your interactions with other users on the Site or through the Program. You agree to indemnify, defend, and hold Buildertrend harmless from and against any claims or suits related to your use of the Site or participation in the Program, your violation of the Agreement, or your violation of any third party’s rights, including, but not limited to, any intellectual property or privacy rights, or other personal or proprietary right.

5.9 Other Users. You shall not develop, derive, or transfer any contact data or other individuals’ personal information or personal data, or utilize, develop, export, or derive any content produced by other users.

5.10 Participation. By participating in the Program, you represent and warrant that your participation does not violate the terms of your employment, including any applicable company policies, and that you have the right and authority to grant the permissions set forth herein, including permission from your employer where required.

5.11 Export Control. You shall not access, download, use, or export any part of the Site, or the content, software, products, or services provided in violation of any country’s export laws or regulations or any other applicable laws or regulations. You shall comply with all export laws and restrictions and regulations of each applicable government agency or authority, including without limitation those of the U.S. government. You shall not directly or indirectly provide or otherwise make available Buildertrend’s services and products in violation of any such restrictions, laws, or regulations, or without all necessary approvals. As applicable, you shall obtain and bear all expenses relating to any necessary licenses and exemptions with respect to your use of the Site outside the U.S. Neither the Site, nor its underlying information or technology, may be downloaded or otherwise provided or made available, either directly or indirectly, (i) in any country subject to U.S. trade sanctions, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals and Blocked Persons or the U.S. Commerce Department’s Table of Denial Orders.

5.12 Prohibition on Class Actions. To the extent permitted by applicable law, by accessing the Site or Participating in the Program, you waive your right to engage in a class action lawsuit or claim against Buildertrend.

5.13 Third Parties. The Site may contain links to websites and products offered by third parties. Such links do not indicate a partnership, joint venture, agency, or relationship between Buildertrend and any third party. Buildertrend disclaims all liability for any third-party websites or products on the Site. You acknowledge the risk that exists from your interaction with third-party websites or products and agree that Buildertrend is not responsible for any damages resulting therefrom.

5.14 Privacy. You agree that your name, email address, phone number, employment information, any other personal information or personal data you provide in connection with the Site and/or Program, including when registering for any Buildertrend Community events, may be processed, shared, and otherwise used for the purposes and within the context of the event (as applicable) and any other purposes outlined in the Agreement. Such data may also be used by Buildertrend to verify your identity, postal address, and telephone number. For more information about how Buildertrend collects and processes personal information, refer to Buildertrend’s Privacy Notice. You further agree that any post made on the Site may be viewable by Buildertrend and by all members of the Site and you have no expectation of privacy. In addition, non-public ways to communicate within the Site exist and these can be used to prevent all members of the community from seeing communications; however, Buildertrend will have access to these conversations.

5.15 Severability If any provision of these Terms is determined to be invalid, illegal, or unenforceable in any respect by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions of the Terms shall not be affected or impaired in any way.

6. Contact

If you have complaints or concerns about the content of the Site or Program or the behavior of Site users or other Program participants, please email us at community@buildertrend.com.