BT Purchasing Terms and Conditions
Last updated: May 16, 2025
BUILDERTREND SOLUTIONS, INC. (TOGETHER WITH ITS SUBSIDIARIES, “BUILDERTREND”) IS WILLING TO GRANT ACCESS TO THE BT PURCHASING PROGRAM AND THE BT PURCHASING PLATFORM, THROUGH WHICH FEATURES OF THE BT PURCHASING PROGRAM ARE ACCESSED, TO YOU AS A “CUSTOMER” ON THE CONDITION THAT YOU ACCEPT ALL OF THE FOLLOWING TERMS (THE “PROGRAM TERMS”). These Program Terms set out your rights and obligations when participating in the Program (as defined below). These Program Terms incorporate Buildertrend’s Terms and Conditions Agreement (the “Master Terms”) and the Buildertrend Privacy Notice. In the event of a conflict between the Program Terms and the Master Terms, the applicable terms of the Program Terms shall control. By participating in the Program, you agree to be bound by these Program Terms and the Master Terms. If you do not agree to these Program Terms, please do not participate in the Program. These Program Terms constitute a legal agreement between you and Buildertrend.
We may make changes to the Program. If we make any material changes, we will post the amended Program Terms on our website and update the “last updated” date displayed above. We may also attempt to notify you of the changes in other ways. We reserve the right, in our sole discretion, to modify, cancel, or terminate the Program, or any individual Supplier’s (as defined below) program, at any time, in whole or in part, for any reason and without notice to you. Unless we say otherwise, the amended Program Terms will be effective immediately and your continued participation in the Program after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Program Terms, you must stop participating in the Program.
Buildertrend reserves the right to disqualify you at any time from participation in the Program or any individual Supplier’s program if you do not comply with these Program Terms or for any other reason Buildertrend deems appropriate. Buildertrend’s failure to enforce any term of these Program Terms shall not constitute a waiver of that provision. Capitalized terms used herein but not defined have the meaning given to them in the Master Terms.
1. BT Purchasing Program.
1.1 General. Buildertrend has developed its BT Purchasing program (the “Program”) pursuant to which each building supply partner, vendor, or manufacturer that Buildertrend accepts into the Program as a “Supplier” agrees to provide certain offers, deals, or other incentives, such as rebates or discounted pricing, for purchases of products and/or services by participating Customers located in the United States. In connection with the Program, Buildertrend makes available to Customers a software-as-a-service platform (the “Platform”) for the exchange of certain information such as receipt data, Supplier catalogues, available Rebates (as defined below) and pricing, and other data related to the purchase and sale of Supplier’s products and services under the Program. A “Qualifying Purchase” is any purchase of a product or service directly or indirectly by a Customer from a Supplier and/or its distributors that: 1) is subject to a Rebate, discounted pricing, or other incentive; and 2) complies with any applicable terms and conditions made available to Customers through the Platform. Purchases made by Customer prior to enrolling in the Program or a specific Supplier’s program, and purchases made by Customer that have already utilized another Supplier incentive outside of the Program, are not Qualifying Purchases. Customer agrees to participate in the Program and utilize the Platform as further set forth in these Program Terms.
1.2 Onboarding. Customer will be able to navigate to the Program page as part of Customer’s Subscription to Buildertrend, but Customer will need to complete an onboarding process to be automatically enrolled by Buildertrend in the specific Suppliers’ programs that Customer is eligible for and can utilize. Upon initial onboarding to the Program, Customer may be required to 1) complete a qualification survey with relevant information about their business to determine which Supplier’s programs Customer may be eligible for, 2) provide ACH information for the bank account Customer would like earned Rebates deposited to, and 3) confirm enrollment.
1.3 Opt-Out. Customer may opt out of participation in the Program or a specific Supplier’s program by sending a written request to opt out to Buildertrend by emailing rebatesupport@buildertrend.com.
1.4 Purchase Data. Buildertrend will collect information about Customer’s purchases of Suppliers’ products and/or services from Customer and from Suppliers, as applicable, which may include (i) SKU or UPC number; (ii) product or service type or category; (iii) product or service description/name; (iv) brand name; (v) classification hierarchy; (vi) sale price per unit; (vii) quantity sold; and (viii) the channel or medium through which the purchases were made; (ix) the date and time the purchases were made; and (x) any other relevant notes or information about Customer’s purchases (collectively, “Purchase Data”). Customer may provide proof of purchase or transaction receipts for potential Qualifying Purchases to Buildertrend to obtain the related Purchase Data. Alternatively, as applicable, a Supplier may report Purchase Data to Buildertrend or integrate with the Platform to pull Purchase Data directly from the Supplier’s systems into the Platform using Customer’s account numbers or other applicable customer identifiers with the Supplier that are provided to Buildertrend. Customer hereby consents to the transfer of Purchase Data between Supplier and Buildertrend. Customer represents and warrants that any Purchase Data supplied by Customer to Buildertrend is accurate and complete.
2. Rebates, Pricing, and Other Incentives.
2.1 Rebates.
2.1.1 General. Certain Supplier programs may offer Rebates to Customer for Qualifying Purchases. A “Rebate” is a payment by Supplier, after a Customer directly or indirectly purchases Supplier’s eligible products and/or services, that is meant to be a reduction in the purchase price of a product, material, or service offered and is calculated based on a fixed percentage of the stated purchase price unless otherwise indicated. If Rebates are offered as part of a Supplier’s program, this Section 2.1 applies. Through the Platform, Buildertrend (a) identifies which Customer purchases qualify for Rebates, (b) calculates the earned Rebate amounts, and (c) facilitates payment or credit, utilizing a third-party banking partner, of the available Rebates paid by Suppliers and owed to Customers on a quarterly basis in accordance with these Program Terms and subject to the Service Fees (as defined below).
2.1.2 Platform. Buildertrend will make Rebate information available to Customers via the Platform, including the Rebate amount or percentage the Customer will receive from each Qualifying Purchase, the applicable Supplier, product and service descriptions and/or SKU information, the term of any Rebate period, and any minimum purchase requirements, or any other conditions related to earning or calculating a Rebate with respect to Customer’s purchase of the applicable products or services.
2.1.3 Calculation of Rebates; Rebate Review Period.
(a) Buildertrend will use the Purchase Data obtained from Customer and Supplier to calculate and/or confirm the amount of Rebates owed by Supplier to each Customer for Qualifying Purchases based on the applicable Supplier’s agreement with Buildertrend on a quarterly basis. Rebates will be calculated based on a fixed amount or percentage as set forth in the Supplier’s agreement with Buildertrend and is not dependent on Service Fees collected by Buildertrend. Buildertrend will post the Rebate information to Customer’s account on the Customer Portal (as defined below) so that Customer can view the Qualifying Purchase and related Rebate. To the extent a Customer believes that a Rebate was misapplied, incorrectly calculated or not applied at all to a Qualifying Purchase, Customer must contact Buildertrend by emailing rebatesupport@buildertrend.com as soon as possible. Buildertrend may assist with dispute resolution by reviewing program details and Purchase Data, and Buildertrend’s determination will be final and binding for purposes of the Program. However, Buildertrend is not responsible for any miscalculation or any continued dispute between a Supplier and Customer regarding whether a purchase qualifies as a Qualifying Purchase or otherwise arising out of the purchase and sale of products or services from Suppliers.
(b) Buildertrend will have no responsibility to Customer for Rebate amounts that the applicable Supplier has not paid, and Buildertrend shall have no liability for a Supplier’s failure to pay a Rebate.
2.1.4 Service Fees. As consideration for Buildertrend providing the Program to Customer as a software as a service platform, Customer agrees to pay the applicable fees (the “Service Fees”). Service Fees will be calculated as a fixed amount or as a percentage of any Rebate attributable to Customer from a Supplier and will be collected on a per Rebate basis. The Rebate owed to Customer is not dependent on the Service Fees collected by Buildertrend, however, the Service Fees will be deducted from any balance due to Customer. Service Fees may vary per Supplier program. The amount, timing, form of payment and other terms and conditions related to the payment of Service Fees will be set by Buildertrend in its sole discretion and are subject to change.
2.1.5 Conditions to Payment of Rebates. Customer acknowledges that Customer’s right to earn Rebates is conditioned upon Customer’s continued eligibility to participate in the Program, including (i) Customer’s compliance with these Program Terms, including the required onboarding steps outlined above, (ii) Customer maintaining a current subscription with Buildertrend, and (iii) Customer providing and maintaining ACH information for earned Rebates to be deposited. If Customer is no longer eligible to earn Rebates because its subscription for the Service has terminated or been suspended, because Customer has violated these Program Terms or otherwise, then Buildertrend will distribute to Customer any Rebates earned by Customer as of the date of ineligibility through an available payment method. If Customer subsequently renews its Subscription or otherwise becomes eligible to participate in the Program and earn Rebate payments, Customer will be entitled to earn Rebates only from and after the date of eligibility. In no event will Customer be entitled to earn Rebates that would have otherwise been attributable to Customer during any previous period of ineligibility.
2.1.6 Returns. If Rebates attributable to Customer are cancelled by Supplier after they have been paid to Customer because Customer returned Supplier products as otherwise permitted by the Rebate terms and conditions, the Supplier shall provide Buildertrend with reasonable supporting detail regarding the canceled Rebate and the reasons therefor. Buildertrend shall use commercially reasonable efforts to provide Customer with reasonable notice of and information related to any cancelled Rebates and the corresponding refund to the applicable Supplier. Customer agrees to cooperate with Buildertrend in good faith to resolve any claim for a canceled Rebate. Customer acknowledges that Supplier may seek a refund directly from Customer of any cancelled Rebates, and Buildertrend is not involved in, or responsible or liable in any way for, any such efforts by a Supplier.
2.2 Pricing and Other Incentives.
2.2.1 General. Certain Supplier programs may offer discounted pricing on products or services, or other incentives for Customer. If discounted pricing or other incentives are offered as part of a Supplier program, this Section 2.2 applies. Through the Platform, Buildertrend will provide Customer terms and conditions and information that applies to the discounted pricing or other incentives. To the extent Customer believes that discounted pricing or another incentive was misapplied, incorrectly calculated or not applied at all to a Qualifying Purchase, Customer must contact Buildertrend by emailing rebatesupport@buildertrend.com as soon as possible. Buildertrend may assist with dispute resolution by reviewing program details and Purchase Data, and Buildertrend’s determination will be final and binding for purposes of the Program. However, Buildertrend is not responsible for any continued dispute between a Supplier and Customer regarding whether a purchase qualifies as a Qualifying Purchase or otherwise arising out of the purchase and sale of products or services from Suppliers.
2.2.2 Platform. Buildertrend will make pricing and other incentive information available to Customers via the Platform, including the discounted pricing or incentive amount or percentage, the applicable Supplier, product and service descriptions and/or SKU information, the term of any discount or other incentive period, and any minimum purchase requirements or any other conditions related to earning or calculating the pricing or other incentive with respect to Customer’s purchase of the applicable products or services.
2.2.3 Conditions to Receive Pricing or Other Incentives. Conditions to Receive Pricing or Other Incentives. Customer acknowledges that Customer’s right to receive or use discounted pricing and other incentives is conditioned upon Customer’s continued eligibility to participate in the Program, including (i) Customer’s compliance with these Program Terms, including the required onboarding steps outlined above, (ii) Customer maintaining a current subscription with Buildertrend, and (iii) Customer providing and maintaining ACH information.
3. Miscellaneous.
3.1 Customer Portal. Customer acknowledges that it has been provided access to the Platform’s user portal for Customers (the “Customer Portal”), and Customer agrees to comply with the Program rules and regulations that are and will be posted to the Customer Portal on the Platform from time to time.
3.2 No Endorsement. Nothing in this Agreement will be construed as an endorsement by Buildertrend of any products or services offered by Suppliers.
3.3 Product and Service Purchases; Release; Indemnification. Customer shall contract directly and separately with each Supplier for the purchase and sale of its products or services, and Buildertrend will not be a party to or otherwise involved in such transaction. Buildertrend makes no representation or warranty with respect to any products or services of any Supplier, including any implied warranties of merchantability or fitness for a particular purpose. ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. Customer acknowledges that Buildertrend does not have any responsibility for the timely performance (or failure to perform) of any Supplier’s obligation to Customer, including the delivery of any products or services or the conformance thereof with Supplier’s specifications. Customer agrees that Buildertrend is not responsible for the acts or omissions of any Supplier (including any fraudulent acts or omissions). Customer agrees that Buildertrend is not a guarantor of the performance of any contract, order, Qualifying Purchase or other agreement between Suppliers and Customer. Accordingly, Customer hereby expressly waives and releases any and all claims, now known or hereafter known, against Buildertrend and its affiliates, and their respective officers, managers, members, directors, shareholders, employees, agents, affiliates, successors, and assigns (collectively, “Releasees”) on account of any act or omission (including without limitation nonperformance) by any Supplier in connection with the purchase and sale of products or services or other interactions between any Supplier and Customer. Customer covenants not to make or bring any such claim against Buildertrend or any other Releasee, and forever releases and discharges Buildertrend and all other Releasees from liability under such claims. Customer shall defend, indemnify, and hold harmless Buildertrend and all other Releasees against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, attorneys’ fees, fees, the costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers, incurred by/awarded against Buildertrend or any other Releasees, out of or resulting from any claim arising out of or related to the manufacture, distribution, purchase or sale of Supplier’s products or services in connection with the Program.
3.4 Confidentiality. Without limiting any of Customer’s confidentiality obligations set forth in the Master Terms, Customer acknowledges that the Program and any terms and conditions related to a Program are confidential. Customer shall not disclose any Program deals or offers to any person other than Customer’s employees who need to know the Program deals or offers for Customer’s own internal business purposes.
3.5 Maintenance of Records; Audit. Customer shall maintain accurate books and records to document the amount and calculations of any Rebates, pricing, or other incentives owed under this Agreement during the term and for 2 years following the termination of this Agreement. During the term of this Agreement, following reasonable notice and during regular business hours, Buildertrend may at its own expense audit Customer’s books, records, and other documents as necessary to verify compliance with the terms and conditions of this Agreement.
3.6 Taxes. Customer is responsible for determining any and all local, state and/or federal taxes (“Taxes”) required to be collected, paid, or withheld for any reason for your participation in the Program. Customer is also solely responsible for collecting, withholding, reporting, and remitting applicable Taxes to the appropriate tax authority. Customer agrees to provide its U.S. taxpayer identification number, and other relevant tax information, to Buildertrend upon request.