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Customer Service Awards

These are the Gold, Silver, and Bronze, Stevie® Award-winning nominations in The 2023 American Business Awards®. The winners were determined by the average scores of more than 240 professionals worldwide in the three-month judging process. Learn about the judging and awards process here.

Winners were celebrated during an awards banquet on Tuesday, June 13 at the Marriott Marquis Hotel in New York.

Customer Service Department of the Year
GOLD STEVIE® WINNER:
Buildertrend, Omaha, Nebraska: Buildertrend | Customer Success
Electric Insurance Company, Beverly, Massachusetts: Electric Insurance Company® Claims Operations
SILVER STEVIE® WINNER:
8X8, Campbell, California: The Customer Service Department
AutoLeap, Atlanta, Georgia: AutoLeap
BILL, San Jose, California: Customer Service Transformation at BILL
ClearPoint Strategy, Arlington, Virginia: ClearPoint Strategy
Deel, San Francisco, California: Deel
EngageSmart, Boston, Massachusetts: EngageSmart Customer Support Teams
Fidelity Investments, Smithfield, Rhode Island: Fidelity Institutional®- Customer Service Department
Front, San Francisco, California: Front Customer Service
Jitterbit, Alameda, California: Jitterbit Customer Service Department
London Computer Systems, Cincinnati, Ohio: Rent Manager Customer Service Department
Medela, McHenry, Illinois: Changing the Game and Committing to the Future
MetLife Legal Plans, Cleveland, Ohio: MetLife Legal Plans Client Service Center
PayJunction, Santa Barbara, California: PayJunction's Customer Service Department
Reach Financial, New York, New York: A Team of High Performing Customer Advocates - Reach Financial Customer Experience
Rentec Direct, Grants Pass, Oregon: Rentec Direct Customer Service Department Shines for Property Management Software Co.
Simplr, San Francisco, California: FCP Euro Sets a New CX Standard in the Automotive Industry
SmartStop Self Storage, Ladera Ranch, California: SmartStop Self Storage Achievements in Customer Service
SoftPro, Raleigh, North Carolina: Empowering Customers Through Exemplary Support
Udacity, Mountain View, California: How Udacity provides exceptional customer service in a high-impact industry
Webex Events, San Jose, California: Webex Events' Customer Service Department
Whatfix, New York, New York: Whatfix Customer Service
BRONZE STEVIE® WINNER:
180 Medical, Oklahoma City, Oklahoma: 180 Medical: Providing Values-Driven Service for Over 20 Years
Bailiwick, LLC, Chaska, Minnesota: Bailiwick
Barclays, Henderson, Nevada: Barclays Customer Care - Innovating to Best in Class
Brightside, Chandler, Arizona: Brightside's Financial Assistant Team
Copyright Clearance Center, Danvers, Massachusetts: CCC Customer Service – Helping Customers Navigate the Enormous Copyright Landscape with Ease
Delta Dental of Kansas, Wichita, Kansas: Customer Experience Experts
Durabook Americas, Fremont, California: Durabook Americas Service and Technical Support Department
GPS Capital Markets, Inc., South Jordan, Utah: GPS Capital Markets Customer Service Department
hear.com, Coral Gables, Florida: hear.com
Innovation Refunds, Des Moines, Iowa: Innovations Refunds
Kestra Financial, Austin, Texas: Kestra Financial Client Service Team
Legal Resources, Virginia Beach, Virginia: Legal Resources Customer Service Department
Otus, Chicago, Illinois: Otus: Built for Educators, by Educators
Planet DDS, Newport Beach, California: Planet DDS
Planful Inc, Scottsdale, Arizona: Planful Inc Customer Service
Prog Holdings, Salt Lake City, Utah: Progressive Leasing
Relias, Morrisville, North Carolina: Relias' Customer Support Team
SIOS Technology, San Mateo, California: SIOS Technology Customer Success Department
TCWGlobal, San Diego, California: Introducing The Customer Joy Department

Customer Service Executive of the Year
GOLD STEVIE® WINNER:
Delta Dental of Kansas, Wichita, Kansas: Nicole Ornelas, Customer Service Manager
Showdown Displays, Brooklyn Center, Minnesota: Jim Thomsen, VP of Customer Success
SILVER STEVIE® WINNER:
8X8, New York, New York: Nir Galpaz, Group Vice President Technical Service and Support
Bank of America, Charlotte, North Carolina: Holly O'Neill, President of Retail Banking
M&T Bank, Buffalo, New York: Aarthi Murali, Chief Customer Experience Officer
Reach Financial, New York, New York: Dennis J. Fitzgerald Jr.-Director of Customer Experience
BRONZE STEVIE® WINNER:
Barclays, Henderson, Nevada: Jayne Backhouse, Head of site and Operational Director

Customer Service Team of the Year
GOLD STEVIE® WINNER:
Electric Insurance Company, Beverly, Massachusetts: Electric Insurance Company® Agency Services
SILVER STEVIE® WINNER:
Binti, Inc., Oakland, California: Binti Support: Revolutionizing Public Sector Customer Service
Callzilla, Miramar, Florida: Callzilla
ClearGov, Inc., Maynard, Massachusetts: Award Winning Client Success Team
Mirabel Technologies, Fort Lauderdale, Florida: Mirabel Technologies Customer Success Team
BRONZE STEVIE® WINNER:
Allianz Global Assistance, Richmond, Virginia: Allianz Partners Customer Service Team
AutoLeap, Atlanta, Georgia: AutoLeap
BILL, San Jose, California: Customer Service Transformation at BILL
CertifID, Austin, Texas: CertifID Customer Service Team
DHL Express, Phoenix, Arizona: Customer Service US Customs IVR Remarks
Fidelity Institutional Middle Office, Smithfield, Rhode Island: FI Middle Office
GoDaddy, Tempe, Arizona: GoDaddy
Kestra Financial, Austin, Texas: Kestra Financial Onboarding Team
Lumin Digital, San Ramon, California: Lumin Digital's Industry Leading Client Services Team
Marriott Intl. Intermediary Partner Care team, Omaha, Nebraska: Marriott International Intermediary Partner Care – 35 Years of Service Excellence!
SoftPro, Raleigh, North Carolina: Ensuring Customer Success Through Empowering Support
Squarespace, Inc., New York, New York: Social Support
Squarespace, Inc., New York, New York: Product Specialists
Squarespace, Inc., New York, New York: Workforce Solutions
Suralink, Salt Lake City, Utah: The Suralink Client Success Team
Wolters Kluwer Legal & Regulatory U.S., New York City, New York: MediRegs' Customer Service Team